Over 1,000 law firms, including 65 of the Top 200, trust Moneypenny’s 55-strong team of legal receptionists to handle the calls and live chat they can’t get to. Our flexible support is allowing firms of all shapes and sizes, from sole practitioners to the Magic Circle, to ensure every lead is captured in the most cost-effective way possible.
Moneypenny Receptionists get to know your firm, handling calls and chats exactly as if based in your office. They are on hand either all of the time, or during peak times when your staffing levels are low.
If you need someone to make outbound calls on your behalf, Moneypenny Receptionists can do this too. They’ll pre-qualify leads or arrange and follow up on appointments, leaving your team able to prioritise valuable opportunities first.
Telephone Answering
1 in 10 calls to a law firm is a brand new business enquiry. Make sure you are not letting any opportunities slip through the net.
Telephone Answering for law firms >
Live Chat
41% of chats generate a new enquiry. Vastly improve the ROI of your website and capture more leads with Live Chat.
Outbound Calling
The ultimate way to generate more and better quality leads. Trained Moneypenny Receptionists will nurture leads to the point of conversion, leaving your in-house team free to focus on delivering their expertise.
Outbound Calling for law firms >
Don’t just take our word for it. Discover the ways we help law firms just like yours >
Experience Moneypenny for FREE
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Key Services
Key Contact
Bernadette Bennett – Head of Legal Sector
T: 0333 202 1005
E: bernadette.bennett@moneypenny.co.uk
LinkedIn: Bernadette Bennett
Address:
Western Gateway
Wrexham
LL14 7ZB
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Over 1,000 law firms, from sole practitioners to the Magic Circle, rely on Moneypenny’s Outsourced Switchboard, Live Chat and Outbound Calling services to enhance client experience and ensure every new enquiry is captured cost-effectively. We
Should your conveyancer answer the phone? According to Bernadette Bennett, head of legal at Moneypenny and Claire Yates, consultant and conveyancing founder of CY Training Works, the answer is unequivocally no. “Technical conveyancing skills and
The number of exchanges between clients and conveyancing solicitors spiked last month as the rush to meet the stamp duty holiday increased communications pressures on the industry. The data from leading communications provider, Moneypenny, revealed
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Moneypenny has joined forces with LeadersinLegal to help legal firms access proven methodologies for accelerating business growth. LeadersinLegal provides exclusive groups for leaders of non-competing law firms and suppliers to law firms come together for
As the end of the third national lockdown approaches, law firms must prepare for a dramatic and sustained spike in new enquiry volumes, according to research from Moneypenny. Moneypenny handles more than 2 million legal
Legal companies are among the best performing businesses for customer care and low call waiting times, according to new research. The survey of 1000 people by leading outsourced comms company Moneypenny revealed that just 6%
Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save time and capture more leads. The new service can be used to qualify conveyancing enquiries,
Legal professionals are too busy to win new business, despite the average value of a case being £4,000, according to a new research report. Commissioned by leading outsourced communications provider Moneypenny, the report polled 250
A new online Self-screening Bot has been launched to help law firms manage clients’ safety more easily, before any face-to-face meetings take place. Launched by leading outsourced communication provider Moneypenny, the bot has three core
The hot topic of how legal firms can embrace greater long-term agility in the wake of Covid-19 is up for discussion on the latest Lockdown CX webinar next week (Thursday 11th June at 11am). Speakers
This article was submitted to be published by Moneypenny as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.
Bernadette Bennett, Commercial Manager – Legal at Moneypenny, explains why it’s a good call for organisations to focus on answering the phone – and doing it well – during unprecedented times. Over recent years, we’ve
Moneypenny, the UK’s leading provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. The details
The UK’s leading outsourced communications provider to the legal sector, Moneypenny, has launched an interactive online tool to help firms visualise how a live chat service would look on their website. The technology is simple
Claire Smith, Head of Business Development at Moneypenny explains why firms should leave voicemail in the last decade and make 2020 the year to invest in a more modern solution. Voicemail has been a firm
Leading outsourced communications provider Moneypenny has become an industry partner to the UK’s foremost professional body for the property industry, Propertymark. Propertymark encompasses ARLA Propertymark, NAEA Propertymark and NAVA Propertymark and comprises more than 18,000
New figures from telephone answering and live chat provider Moneypenny show a boom in enquiries to estate and letting agents following the December election. Data from Moneypenny, which provides telephone answering and live chat services
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Calls to the family law sector rose by 69% in the first three months of 2017, according to a new report by Moneypenny.
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After 11 years heading up business development and marketing for Moneypenny, Joanna Swash has been appointed as Managing Director.
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Moneypenny, the legal sector’s leading outsourced switchboard and telephone answering specialist, is today unveiling its new £15m headquarters. Designed to create “the happiest workplace in the UK”, the pioneering building reflects the company’s rapid growth
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Telephone answering specialist Moneypenny has handled more calls for law firms in one day than ever before. The company, which looks after telephone calls, either on an overflow or fully outsourced basis, for over 900