Moneypenny plans for 2023

Are you meeting clients’ digital expectations?

With ample choice at clients’ fingertips, legal firms are faced with a time critical need to stand out, especially online. Today’s most effective and successful websites are more than static shop windows – they actively

Moneypenny plans for 2023

Over 1,000 law firms, from sole practitioners to the Magic Circle, rely on Moneypenny’s Outsourced Switchboard, Live Chat and Outbound Calling services to enhance client experience and ensure every new enquiry is captured cost-effectively. We

Should your conveyancer answer the phone? According to Bernadette Bennett, head of legal at Moneypenny and Claire Yates, consultant and conveyancing founder of CY Training Works, the answer is unequivocally no. “Technical conveyancing skills and

The number of exchanges between clients and conveyancing solicitors spiked last month as the rush to meet the stamp duty holiday increased communications pressures on the industry. The data from leading communications provider, Moneypenny, revealed

A busy switchboard is the heart of any thriving legal business. It is the eyes and ears of an operation that keeps communication flowing and carries brand image firmly in its hands. When the pandemic

A study of top London organisations – including a number of leading lawyers – has revealed almost half (47%) of firms expect call volumes to increase over the next few months – yet many struggled

Moneypenny has joined forces with LeadersinLegal to help legal firms access proven methodologies for accelerating business growth. LeadersinLegal provides exclusive groups for leaders of non-competing law firms and suppliers to law firms come together for

Law firms urged to prepare for post-lockdown demand

As the end of the third national lockdown approaches, law firms must prepare for a dramatic and sustained spike in new enquiry volumes, according to research from Moneypenny. Moneypenny handles more than 2 million legal

Legal firms among the best performers in call waiting time survey

Legal companies are among the best performing businesses for customer care and low call waiting times, according to new research. The survey of 1000 people by leading outsourced comms company Moneypenny revealed that just 6%

Moneypenny launches outbound calling service for law firms

Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save time and capture more leads.  The new service can be used to qualify conveyancing enquiries,

Time-Poor Legal Firms Too Busy For New Business

Legal professionals are too busy to win new business, despite the average value of a case being £4,000, according to a new research report. Commissioned by leading outsourced communications provider Moneypenny, the report polled 250

Moneypenny Launches Covid-19 Screening Bot For Law Firms

A new online Self-screening Bot has been launched to help law firms manage clients’ safety more easily, before any face-to-face meetings take place. Launched by leading outsourced communication provider Moneypenny, the bot has three core

The hot topic of how legal firms can embrace greater long-term agility in the wake of Covid-19 is up for discussion on the latest Lockdown CX webinar next week (Thursday 11th June at 11am). Speakers

This article was submitted to be published by Moneypenny as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

Bernadette Bennett, Moneypenny

Bernadette Bennett, Commercial Manager – Legal at Moneypenny, explains why it’s a good call for organisations to focus on answering the phone – and doing it well – during unprecedented times. Over recent years, we’ve

MoneypennyStrengthens Position In US Market

Moneypenny, the UK’s leading provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. The details

The UK’s leading outsourced communications provider to the legal sector, Moneypenny, has launched an interactive online tool to help firms visualise how a live chat service would look on their website. The technology is simple

Please Don't Leave A Message After The Tone

Claire Smith, Head of Business Development at Moneypenny explains why firms should leave voicemail in the last decade and make 2020 the year to invest in a more modern solution. Voicemail has been a firm

Leading outsourced communications provider Moneypenny has become an industry partner to the UK’s foremost professional body for the property industry, Propertymark. Propertymark encompasses ARLA Propertymark, NAEA Propertymark and NAVA Propertymark and comprises more than 18,000

New figures from telephone answering and live chat provider Moneypenny show a boom in enquiries to estate and letting agents following the December election. Data from Moneypenny, which provides telephone answering and live chat services

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