Over 1,000 law firms, including 65 of the Top 200, trust Moneypenny’s 55-strong team of legal receptionists to handle the calls and live chat they can’t get to. Our flexible support is allowing firms of all shapes and sizes, from sole practitioners to the Magic Circle, to ensure every lead is captured in the most cost-effective way possible. 

Moneypenny Receptionists get to know your firm, handling calls and chats exactly as if based in your office. They are on hand either all of the time, or during peak times when your staffing levels are low. 

If you need someone to make outbound calls on your behalf, Moneypenny Receptionists can do this too. They’ll pre-qualify leads or arrange and follow up on appointments, leaving your team able to prioritise valuable opportunities first.

  • Only pay for support when you need it
  • Focus on what you do best
  • Deliver outstanding service
  • Stay resilient now and over the months ahead

Telephone Answering

1 in 10 calls to a law firm is a brand new business enquiry. Make sure you are not letting any opportunities slip through the net.

Telephone Answering for law firms >

Live Chat

41% of chats generate a new enquiry. Vastly improve the ROI of your website and capture more leads with Live Chat.

Live Chat for law firms >

Outbound Calling

The ultimate way to generate more and better quality leads. Trained Moneypenny Receptionists will nurture leads to the point of conversion, leaving your in-house team free to focus on delivering their expertise.

Outbound Calling for law firms >

Don’t just take our word for it. Discover the ways we help law firms just like yours >

Experience Moneypenny for FREE

Put our award-winning services to the test. With no set-up fees or ongoing commitment, you could be briefing your Moneypenny Receptionist today. 

Get your quote >

Key Services

Key Contact

Bernadette Bennett - Head of Legal Sector
T: 0333 202 1005
E: [email protected]
LinkedIn: Bernadette Bennett


Western Gateway
LL14 7ZB


Should conveyancers answer the phone?

Should your conveyancer answer the phone? According to Bernadette Bennett, head of legal at Moneypenny and Claire Yates, consultant and conveyancing founder of CY Training Works, the answer is unequivocally no. “Technical conveyancing skills and client handling skills are two very separate things, yet many practices still expect their conveyancers to be on the front […]Read More

Insight Organisations

London firms fell short during the pandemic

A study of top London organisations – including a number of leading lawyers – has revealed almost half (47%) of firms expect call volumes to increase over the next few months – yet many struggled to manage their switchboard calls or prioritise customer service during the pandemic. The outsourced communications provider – which handles more […]Read More

Feature Organisations

Accelerating Legal Business Growth with Moneypenny and Leadersinlegal

Moneypenny has joined forces with LeadersinLegal to help legal firms access proven methodologies for accelerating business growth. LeadersinLegal provides exclusive groups for leaders of non-competing law firms and suppliers to law firms come together for peer-to-peer development and access to world-class business speakers and advisors. Law firms have been invited to take part in the […]Read More


Legal firms among the best performers in call waiting time

Legal companies are among the best performing businesses for customer care and low call waiting times, according to new research. The survey of 1000 people by leading outsourced comms company Moneypenny revealed that just 6% of survey respondents feel legal firms have poor call handling times – compared with utility companies (33%) doctors (27%), banks […]Read More


Time-Poor Legal Firms Too Busy For New Business

Legal professionals are too busy to win new business, despite the average value of a case being £4,000, according to a new research report. Commissioned by leading outsourced communications provider Moneypenny, the report polled 250 senior legal decision makers from across the UK and discovered that 92% of firms struggle to handle new enquiries due […]Read More


Moneypenny Launches Covid-19 Screening Bot For Law Firms

A new online Self-screening Bot has been launched to help law firms manage clients’ safety more easily, before any face-to-face meetings take place. Launched by leading outsourced communication provider Moneypenny, the bot has three core functions, all of which can be customised easily. Firstly, it captures contact details securely in one place to enable track […]Read More


Webinar : How Legal Firms can Tackle the Agile Challenge

The hot topic of how legal firms can embrace greater long-term agility in the wake of Covid-19 is up for discussion on the latest Lockdown CX webinar next week (Thursday 11th June at 11am). Speakers will include Karl Warmbold, Director of Facilities & Property at multinational law firm DWF as he shares the firm’s experience of organisational […]Read More


It’s Time To Fall Back In Love With The Phone

Bernadette Bennett, Commercial Manager – Legal at Moneypenny, explains why it’s a good call for organisations to focus on answering the phone – and doing it well – during unprecedented times. Over recent years, we’ve seen huge investment in digitalisation. The options for communicating with legal professionals have diversified to include platforms such as Instagram, […]Read More


Moneypenny Strengthens Position In US Market

Moneypenny, the UK’s leading provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. The details of the transaction have not been disclosed. VoiceNation is an award-winning bilingual telephone answering provider and Ninja Number is a […]Read More


Moneypenny Launches Live Chat Visualiser Tool

The UK’s leading outsourced communications provider to the legal sector, Moneypenny, has launched an interactive online tool to help firms visualise how a live chat service would look on their website. The technology is simple to use and just requires users to input a URL in order to see a real-time example of a live […]Read More


Please Don’t Leave A Message After The Tone

Claire Smith, Head of Business Development at Moneypenny explains why firms should leave voicemail in the last decade and make 2020 the year to invest in a more modern solution. Voicemail has been a firm fixture in both our personal and professional lives since the early 80s. It’s something that the majority of us will […]Read More

Firms & People

Moneypenny Becomes Industry Partner To Propertymark

Leading outsourced communications provider Moneypenny has become an industry partner to the UK’s foremost professional body for the property industry, Propertymark. Propertymark encompasses ARLA Propertymark, NAEA Propertymark and NAVA Propertymark and comprises more than 18,000 members across the UK. The partnership will see Moneypenny, which provides telephone answering and live chat services to more than […]Read More


Does Your Firm Have A Handle On Call Handling

Law firms across the country are losing out on valuable business and damaging their reputation as a result of common call handling errors, according to Ella Nelson from Moneypenny, which handles over 2 million calls and chats annually for more than 950 legal practices across the UK, including 65 of the Top 200. Smart changes […]Read More