Telephone answering specialist Moneypenny is celebrating three years of handling `night-time’ calls, the majority legal, from the other side of the world. In 2012, the company took the unusual decision to open an office in

Latest data released by telephone answering specialist Moneypenny, has revealed the staggering number of new enquiries `missed’ by law firms so far in 2015 – 10.4% of the overall total number of calls handled by

Legal receptionists at telephone answering specialist Moneypenny are urging law firms to be sure they are prepared for the holiday season, as latest figures highlight the effect a Bank Holiday has on call figures. Looking back

Telephone answering specialist Moneypenny has conducted its second quarterly legal call review of 2015 with results showing a marked upturn in `like for like’ conveyancing call numbers since the General Election. Call data, of firms

The latest two receptionists from telephone answering specialist Moneypenny are packing their bags to fly to New Zealand ready to join the team answering overnight calls for UK law firms during their daytime. The pair are

Moneypenny – the UK’s leading telephone answering specialist which supports over 900 law firms and is endorsed by the Law Society – has unveiled its designs for an extraordinary new £15m headquarters which aims to

QualitySolicitors Talbots provides services to individuals and businesses from seven branches across the West Midlands. In early 2014 the firm took a completely fresh look at the way it handled incoming telephone calls. Here, Martyn

Reviewing its legal call data for the first quarter of 2015, telephone answering specialist Moneypenny has reported a 20% rise in calls handled for law firms in comparison with the same time last year. More

Legal Process Automation specialist Zylpha was founded by Tim Long, a qualified solicitor, who was frustrated with the level of repetitive processing within the legal process and turned to IT as the solution. Based in

Telephone answering specialist Moneypenny has topped off a remarkable week by scooping 4th position in the Sunday Times’ list of the best `mid-sized’ companies to work for in the UK. Only days after announcing the

Having revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service to law firms in the US. The company, which in 15 years has gone from a

Telephone answering specialist Moneypenny and legal software provider Ochresoft have developed a joint solution to help firms tackle an age old problem. While transitioning firms to its workflow software in busy conveyancing departments, Ochresoft recognised

Based in London’s Mayfair and Horley, Surrey; Newmans Solicitors is a little bit different. With more than 40 years’ experience, the firm boasts a team comprising solely of qualified legal professionals, thereby delivering a highly

As telephone answering specialist Moneypenny releases its call trend data looking back on 2014, the company; endorsed by the Law Society and supporting more than 900 law firms, has reported a 19% spike in calls

Father Christmas had a sackful of early special gifts to deliver when he stopped off at telephone answering specialist Moneypenny with yuletide news of 100 new jobs. Moneypenny currently answers telephone calls for over 900 law

Joanna Kingston-Davies is Chief Executive of Merseyside’s Lees Solicitors with a two-fold role; sitting on the firm’s Management Board and heading up the Operations Team. Lees works across wide-ranging practice areas in both personal and

New findings from Professor Ian Cooper, one year on from his Survey Report for Lawyers, show that law firms are still missing out when it comes to successfully handling telephone enquiries and converting business. In

Telephone answering specialist Moneypenny – supporting more than 900 legal firms across the UK and endorsed by the Law Society, has unveiled a brand new look with a face-lifted logo incorporating a new addition —

Telephone answering specialist Moneypenny and mmadigital, the online marketing agency for the legal sector, have joined together to assist law firms in securing and converting new enquiries. The new link up is aimed at offering

So far in 2014, telephone answering specialist Moneypenny has added five new teams of receptionists dedicated to the needs of legal clients to meet the demands of the growing number of firms using the service. 

Telephone answering specialist Moneypenny has reported a 13% increase in calls to its dedicated legal team in the period 1st April to 30th June as compared to the first quarter of 2014. In call trend

With research* showing that going on holiday not only makes you feel good while you’re away, but helps you feel better for weeks, sometimes even months afterwards, law firms are among the increased number of

Telephone answering specialist Moneypenny has introduced a brand new technology product that is changing the way large companies handle incoming calls.   Developed by Moneypenny’s in-house IT team and based on more than 14 years’

Telephone answering specialist Moneypenny has reported its busiest ever bank holiday weekend in terms of the number of calls taken for its continually growing portfolio of legal clients. Over the May Day weekend, Moneypenny’s Legal

Bernie, tell us about your role in supporting law firms to find a telephone answering solution? We currently work with more than 900 law firms of all sizes, supporting their reception function either on an

Established in Bridge Street, Manchester in 1995, Turner Parkinson has grown to be a multiple award winning specialist business law firm in the North West. Focussing on three core areas — corporate, insolvency and dispute

For telephone answering specialist Moneypenny, March 2014 has proved to be its busiest month ever in terms of new clients taking up the service.  The number relates to new clients across the business; however Moneypenny’s

Telephone answering specialist Moneypenny has announced its latest partnership agreement — with legal software suppliers Linetime. Based in Leeds, Linetime is perhaps best known for its product, Liberate, which provides firms with a legal practice

March is proving to be a busy month for telephone answering specialist Moneypenny. With rising numbers of law firms seeking support either on an overflow or fully outsourced basis and call volumes remaining high; Moneypenny’s

With staggering figures from Ombudsman Services suggesting that UK consumers complain about products and services every second of every day, with further millions of victims of poor service afraid to complain or not trusting companies

Sometimes conveyancing just seems impossible.   At the end of a month on a Friday you will have a million and one completions to handle and you are still getting estate agents pushing you to