Receptionists ready to cross the equator as 24/7 legal client numbers continue to rise

Receptionists ready to cross the equator as 24/7 legal client numbers continue to rise

The latest two receptionists from telephone answering specialist Moneypenny are packing their bags to fly to New Zealand ready to join the team answering overnight calls for UK law firms during their daytime.

The pair are heading off for an experience of a lifetime in Takapuna, Auckland as the number of law firms seeking 24/7 telephone answering support continues to rise. During the first quarter (Q1) of 2015, 24% of Moneypenny’s legal clients had round the clock cover, as compared to 17% over the same period last year, and with figures for Q2 due out soon, that figure looks set to rise further.

The legal sector was the main driver behind the company’s original establishment of a New Zealand base in 2012 and continues to account for around 60% of all calls taken by receptionists there.

Sarah Pemberton and Victoria Owens are the latest employees to have the opportunity to spend a six month secondment on the other side of the world as part of Moneypenny’s commitment to delivering the best possible customer service – answering calls `bright and breezy’, whatever time of the day or night they are received.

Sarah said: “This is a fantastic opportunity for us and we have heard so much about what to expect from our colleagues who have gone before us. The working pattern has been designed to give us ample time to explore too. We can’t wait to get there now.”

Moneypenny answers telephone calls for 950+ law firms either on an overflow or fully outsourced basis with 24/7 cover available to firms of all sizes.

Moneypenny

https://www.moneypenny.com/legal

Over 1,000 law firms, including 65 of the Top 200, trust Moneypenny’s 55-strong team of legal receptionists to handle the calls and live chat they can’t get to. Our flexible support is allowing firms of all shapes and sizes, from sole practitioners to the Magic Circle, to ensure every lead is captured in the most cost-effective way possible. 

Moneypenny Receptionists get to know your firm, handling calls and chats exactly as if based in your office. They are on hand either all of the time, or during peak times when your staffing levels are low. 

If you need someone to make outbound calls on your behalf, Moneypenny Receptionists can do this too. They’ll pre-qualify leads or arrange and follow up on appointments, leaving your team able to prioritise valuable opportunities first.

  • Only pay for support when you need it
  • Focus on what you do best
  • Deliver outstanding service
  • Stay resilient now and over the months ahead

Telephone Answering

1 in 10 calls to a law firm is a brand new business enquiry. Make sure you are not letting any opportunities slip through the net.

Telephone Answering for law firms >

Live Chat

41% of chats generate a new enquiry. Vastly improve the ROI of your website and capture more leads with Live Chat.

Live Chat for law firms >

Outbound Calling

The ultimate way to generate more and better quality leads. Trained Moneypenny Receptionists will nurture leads to the point of conversion, leaving your in-house team free to focus on delivering their expertise.

Outbound Calling for law firms >

Don’t just take our word for it. Discover the ways we help law firms just like yours >

Experience Moneypenny for FREE

Put our award-winning services to the test. With no set-up fees or ongoing commitment, you could be briefing your Moneypenny Receptionist today. 

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Key Services


Key Contact

Bernadette Bennett - Head of Legal Sector
T: 0333 202 1005
E: [email protected]
LinkedIn: Bernadette Bennett


Address:

Western Gateway
Wrexham
LL14 7ZB

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