The digital technology changing the way switchboards operate

The digital technology changing the way switchboards operate

Telephone answering specialist Moneypenny has introduced a brand new technology product that is changing the way large companies handle incoming calls.  
Developed by Moneypenny’s in-house IT team and based on more than 14 years’ experience, Digital Reception offers a world-first in voice recognition (VR) accuracy, enabling companies to employ a full technology solution to customise the way they respond to calls.  
Joanna Swash, Moneypenny’s Commercial Director explains: “When 80% of callers know the name of the person they wish to speak to, why put a receptionist in their way? Just because you’ve always had switchboard staff doesn’t mean that this needs to always be the case. After all, how many petrol stations still have an attendant?” 
Companies can choose from a full technology solution whereby all inbound calls are channelled through VR, or may wish to only automate certain calls, for example from employees, with customers, families and the general public still being answered by a real person. 
Key features of Digital Reception:
Dramatically cuts the cost of staffing a switchboard
Cloud technology that works with any existing telephone system
Calls routed to suit individual business needs – to direct dials, mobile or home numbers
Scalable to any business size
No capital investment
Supported by Moneypenny Receptionists or your in-house team — your choice
“Welcome to ‘GB Legal ’. Please say the name of the person you’d like to speak to or hold for a receptionist.”
Joanna continues: “Our digital reception technology is the first in the world to offer a 100% accurate, bespoke solution.  It blends two of the best VR systems available in the world which we then back-up with real people. There are no delays, no ‘please repeat’, no incorrect routing.  Callers are guaranteed to get through to the right person every single time as if the VR systems do not agree then a real-life receptionist is instantly presented with a recording of the caller’s request without them knowing. Customers are seeing extraordinary savings over the cost of staffing a switchboard in the traditional way.”
For more information or to take advantage of a no-obligation trial:
Call: 0333 202 1005

Moneypenny

https://www.moneypenny.com/legal

Over 1,000 law firms, including 65 of the Top 200, trust Moneypenny’s 55-strong team of legal receptionists to handle the calls and live chat they can’t get to. Our flexible support is allowing firms of all shapes and sizes, from sole practitioners to the Magic Circle, to ensure every lead is captured in the most cost-effective way possible. 

Moneypenny Receptionists get to know your firm, handling calls and chats exactly as if based in your office. They are on hand either all of the time, or during peak times when your staffing levels are low. 

If you need someone to make outbound calls on your behalf, Moneypenny Receptionists can do this too. They’ll pre-qualify leads or arrange and follow up on appointments, leaving your team able to prioritise valuable opportunities first.

  • Only pay for support when you need it
  • Focus on what you do best
  • Deliver outstanding service
  • Stay resilient now and over the months ahead

Telephone Answering

1 in 10 calls to a law firm is a brand new business enquiry. Make sure you are not letting any opportunities slip through the net.

Telephone Answering for law firms >

Live Chat

41% of chats generate a new enquiry. Vastly improve the ROI of your website and capture more leads with Live Chat.

Live Chat for law firms >

Outbound Calling

The ultimate way to generate more and better quality leads. Trained Moneypenny Receptionists will nurture leads to the point of conversion, leaving your in-house team free to focus on delivering their expertise.

Outbound Calling for law firms >

Don’t just take our word for it. Discover the ways we help law firms just like yours >

Experience Moneypenny for FREE

Put our award-winning services to the test. With no set-up fees or ongoing commitment, you could be briefing your Moneypenny Receptionist today. 

Get your quote >


Key Services


Key Contact

Bernadette Bennett - Head of Legal Sector
T: 0333 202 1005
E: [email protected]
LinkedIn: Bernadette Bennett


Address:

Western Gateway
Wrexham
LL14 7ZB

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