10% of new legal enquiries `missed’

10% of new legal enquiries `missed’

Latest data released by telephone answering specialist Moneypenny, has revealed the staggering number of new enquiries `missed’ by law firms so far in 2015 – 10.4% of the overall total number of calls handled by the company’s legal receptionists.

The figures are based on calls answered by Moneypenny on behalf of firms large and small since January 1st this year – calls that would otherwise have gone unanswered.

Moneypenny’s Legal Commercial Manager Bernadette Bennett says: “This data highlights just how important it is for firms to make sure they have the resources in place to never miss a call – to not only maximise new business opportunities by converting more enquiries, but deliver the best in customer service every time.

“It’s inevitable that callers receiving an unsatisfactory initial telephone response are more likely to seek legal services elsewhere, so it’s encouraging that we are seeing more and more firms seeking outsourced support. It’s a positive demonstration of their commitment to finding a business solution that keeps them on top of every call.

“When choosing a law firm, clients are not only seeking the best legal advice, but the best experience too, so delivering in a consistently professional manner at every contact point, makes a huge difference to the overall client journey.”

Moneypenny answers in the region of 1.5 million legal calls a year either on an overflow or fully outsourced basis. Moneypenny Receptionists support in-house teams to answer calls during opening hours, extended hours and weekends, with a full 24/7 option available for those firms requiring round-the-clock cover.

Bernadette continues: “No business can afford to miss calls and certainly not when 10% of them are new enquiries. Once firms make the decision to engage with an outsourced partner they are usually very surprised to discover just how much business they could have been losing out on.”

This article was submitted to be published by Moneypenny as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

Moneypenny

https://www.moneypenny.com/legal

Over 1,000 law firms, including 65 of the Top 200, trust Moneypenny’s 55-strong team of legal receptionists to handle the calls and live chat they can’t get to. Our flexible support is allowing firms of all shapes and sizes, from sole practitioners to the Magic Circle, to ensure every lead is captured in the most cost-effective way possible. 

Moneypenny Receptionists get to know your firm, handling calls and chats exactly as if based in your office. They are on hand either all of the time, or during peak times when your staffing levels are low. 

If you need someone to make outbound calls on your behalf, Moneypenny Receptionists can do this too. They’ll pre-qualify leads or arrange and follow up on appointments, leaving your team able to prioritise valuable opportunities first.

  • Only pay for support when you need it
  • Focus on what you do best
  • Deliver outstanding service
  • Stay resilient now and over the months ahead

Telephone Answering

1 in 10 calls to a law firm is a brand new business enquiry. Make sure you are not letting any opportunities slip through the net.

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41% of chats generate a new enquiry. Vastly improve the ROI of your website and capture more leads with Live Chat.

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The ultimate way to generate more and better quality leads. Trained Moneypenny Receptionists will nurture leads to the point of conversion, leaving your in-house team free to focus on delivering their expertise.

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Key Services


Key Contact

Bernadette Bennett - Head of Legal Sector
T: 0333 202 1005
E: [email protected]
LinkedIn: Bernadette Bennett


Address:

Western Gateway
Wrexham
LL14 7ZB

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