New role for risk and compliance expert at Legal Eye

New role for risk and compliance expert at Legal Eye

Legal Eye’s Senior Compliance Manager Helen Glaze has been promoted to the newly created role of Head of Risk, Compliance and Best Practice.

The change is in recognition of Helen’s strong technical knowledge and her increasing involvement in the senior leadership team especially in the areas of strategy and management.

In her new role Helen will continue to be the ‘go to’ person for technical queries and to take the lead on producing risk, compliance and best practice updates and briefings for clients and for Legal Eye’s growing team of associates. In addition she will have responsibility for managing relationships with major clients as well as with industry bodies such as the Law Society, regulators, and accreditation bodies such as Lexcel. She will also spend time working in the wider business – in particular with Legal Eye’s parent company ULS Technology.

Helen qualified as a solicitor in 2001 having started her legal career as a trainee legal executive with a large multi-office regional law practice in Staffordshire where she later qualified as a Fellow of the Institute of Legal Executives.

During her time in practice, Helen specialised in personal injury litigation including high value road traffic accident cases as well as EL and PL cases and assisted with solicitors’ negligence cases. Helen has been with Legal Eye for five years during which time she has continued to develop her specialism in risk, compliance and best practice and led the audit team. Helen understands the challenges that many firms are increasingly facing in an ever-changing legal marketplace.  She recognises that firms very often have limited budgets and competing interests and that compliance cannot be just about ticking the box. As well as assisting in putting in place robust processes and procedures necessary for compliance with the legislation it must also enable firms to work more efficiently and effectively and thus increase profitability.

Helen has a keen interest in the changes that are facing the legal profession in the coming months with the introduction of new regulations which will further change the way in which legal services are offered. Helen is a qualified Lexcel Consultant and is experienced in ISO9001 auditing.

Commenting on her appointment Helen said: “I really enjoy helping Legal Eye’s clients to develop robust practices in relation to risk and compliance and to seeing their businesses benefit as a result. I welcome the opportunity to continue to develop my technical skills whilst also playing a more strategic role in the management of our business.”

Legal Eye Managing Director Paul Saunders said: “Helen is an incredibly valued member of the Legal Eye team and I’m delighted that her skills and talents have been recognised in this way. I look forward to seeing Helen continue to succeed in all areas of her new role. This is an exciting time for Legal Eye as we continue to grow our client base and innovate to bring new products and services to market. Helen is pivotal to our continued success and brings much valued insight, knowledge and a passion for risk, compliance and best practice which I know our clients really appreciate.”

This article was published by Legal Eye as part of their advertising agreement with Today’s Conveyancer.

The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

Legal Eye

Legal Eye works with law firms to ensure compliance and optimise performance. Their extensive and thorough knowledge of the law and regulations will ensure your law firm is compliant and your processes sound. Files are audited to ensure you are not only complying with the service level agreements you have in place, but very importantly, also the code of conduct.

They provide a documented audit trail which is firstly, a requirement of the code of conduct and secondly, essential for PI Insurance purposes and very often for CQS, Lexcel and other quality accreditations. This provides documented evidence of a proactive approach towards risk management. The advice they offer is clear and practical, and they pride themselves on exceptional customer service and unbeatable work quality.

Services include:

  • Specialist expertise across the full range of regulatory, risk and compliance issues to inform your internal decision making.
  • Additional qualified resource where you simply do not have the time to review your regulatory position or to carry out essential ongoing tasks such as file reviews.
  • An online risk hub –  an online resource centre for law firms. The hub provides a comprehensive bank of resources to help COLPs, COFAs, partners, directors and managers to manage risk. It includes precedent policy and procedure documents and templates, access to online training on a range of risk and compliance topics, and a range of useful materials such as ‘how to’ guides, short videos and articles.
  • Drafting and review of key policies and procedures including the supply of ‘document packs’ to save you time researching and writing documentation.
  • Expert advice on how to comply with up-to-date regulation including the very latest requirements complete with a written set of recommendations.
  • Specialist outsourced complaints  handling service provided by former SRA and LeO officers.
  • Gap analysis of your firm’s policies, processes and procedures as they relate to the Solicitors Accounts Rules (SAR) including the production of a written report summarising the strengths and weaknesses of the current arrangements and detailing recommended next steps and actions to put your firm in an even stronger position.
  • Training on SAR and on anti money laundering (AML) as well as other finance-related training which can be delivered virtually for your firm, face-to-face (subject to government guidance) or online via Legal Eye’s Training Academy.
  • A Standard Procedures Manual to provide a practical and comprehensive roadmap for firms to follow when looking to double check whether the current operating procedures are fit for purpose, setting up a new firm – or arm of a firm – or starting a new finance function from scratch.
  • Experienced advice and support for one-off projects such as achieving quality accreditations or switching regulators.
  • Proven high quality training for fee earners and staff held at your office/s covering essential risk topics such as  Anti Money Laundering, data  protection, cybercrime, conflict of  interest and more.
  • Online training from The Legal Eye Academy – core modules available to all staff at their convenience. Includes built-in auto reminder functionality so that you no longer have to chase staff indi-vidually to complete important training. Your package includes free updates to ensure knowledge is always up to date.
  • Added value updates by email to all your key people covering all the latest updates on risk and compliance.

The Legal Eye team includes former solicitors, partners and directors in law firms; former case handlers at regulators such as the Solicitors Regulation Authority and the Legal Ombudsman and experienced risk and compliance professionals.

Contact: Paul Saunder

Tel: 0203 0512 049

Email:  [email protected]

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