Brachers improves clients’ property matters with investment in Perfect Portal system
Clients of Maidstone and Canterbury-based law firm Brachers can now expect a more efficient process when buying or selling a property, further to the firm integrating Perfect Portal in its systems.
Perfect Portal is a digital system that allows clients in the process of buying or selling a property to have improved visibility over their matter, with access to up to date information that lets them track progress at every stage.
Brachers’ conveyancing clients now benefit from a website portal or mobile app which gives them convenient 24/7 access to their account and notifies them when they have a new update on their matter. They can also securely complete required tasks such as ID verification and viewing or signing documentation, as well as communicating directly with their lawyer via the in-built messaging system.
For clients, this simplifies and speeds up the completion of necessary tasks and information, allowing their lawyer to start and progress with the legal work much more quickly and efficiently.
Another benefit of the digital format of the Perfect Portal system is that it removes the need for in-person meetings between lawyers and clients. This creates a more convenient process for the client and aids in progressing the matter more quickly.
Kate Baigent, Head of Residential Property at Brachers, said:
“This is a hugely beneficial development for our clients who now have much clearer oversight of their matters with us. Buying or selling a property can often be a lengthy and stressful process. We are really pleased that, with the introduction of Perfect Portal, we now have a more efficient and effective process for our clients.”
Tom Hall, Chief Operating Officer at Brachers, said:
“Our investment in technology over the last couple of years reflects our commitment to improving how we work and the service we deliver. Perfect Portal is a great system for both our staff and our clients, with increased automation and improved insight and transparency enabling our lawyers to manage their matters more effectively and enhancing the high standard of service that our clients have come to expect.”
Perfect Portal will complement the other online tools already adopted by the firm to streamline and improve client experience. This includes Settify, which enables clients to start the process of instructing a lawyer online via a simple questionnaire, for matters relating to family, wills, estates and probate.
The is the latest in a series of technology updates at the firm, as it focuses on digitalisation and automation to improve internal processes and client experience. In 2021, the firm was nominated for two awards in recognition of its use of technological innovation and a focus on continuous improvement in systems and procedures to drive business management and excellence in client care.
