4 Tips to Better Client Relationships

4 Tips to Better Client Relationships

Your clients trust you with what can be the biggest transaction of their lives—buying or selling property.

As such, it is essential that you consider how effectively you’re managing your client relationships. In fact, if managing client relationships doesn’t form part of your current business development plan, it should. Good client relationships benefit everyone: For conveyancing professionals, it means more positive word-of-mouth, referrals, online reviews, and increased revenue. For clients, it means a more reassuring experience at what can be a stressful time and a better experience of the law.

Thankfully, just a few simple measures can make the difference for your clients. Communicating consistently, billing clearly, and seeking feedback regularly on your firm’s performance are all ways to make sure your clients feel that they are your top priority.

To make great client care your differentiator, here are four key things you can do:

1. Consider your client’s perspective. Creating a better client journey and overall client experience at your law firm means truly seeing things from your client’s perspective. Don’t make assumptions: Stay engaged with your clients, and look for opportunities to get insight into their experiences.

2. Care for your clients and consider their needs. Your clients come to you for more than legal advice: They may need you to provide peace of mind, reassurance, emotional support, advice, and more—even if they’re business clients. Take full account of this, and you could help your firm stand out in a tremendous way.

3. Think about your clients first. When your law firm makes a decision, evaluates a new tool, or tries a new process, do you think about how it will impact your clients and their experiences? Thinking of your clients first in all things is the first critical step towards running a more client-centred practice.

4. Communicate clearly and often. Client-centred communication means more than just providing updates on clients’ transactions: It’s about being proactive so that clients feel informed, and taking the time to ensure clients truly understand everything that is going on. This is important throughout the entire client journey, from intake to invoice.

Want to learn more about what you can do to make your firm more efficient, resilient, strategic, and effective? Clio’s free report “Better Business Development for Solicitors” can help. You can read it here.

 

This article was submitted to be published by Clio as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

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The law is complicated enough—make running your firm easier.

Clio, the leading cloud-based legal case management software, provides everything conveyancing firms need to:

  • Organise cases and matters in the cloud
  • Deliver superior client service (including a secure client portal)
  • Do more billable work (in less time)
  • Meet compliance and security standards (including GDPR and SRA)
  • Manage your firm with ease

Clio is working in partnership with The Law Society of England and Wales and is an Approved Supplier for The Law Society of Scotland.

UK Solicitors love Clio’s case management software.

  • “Choosing Clio has been the best decision I’ve made as a sole practitioner. Clio has transformed how we work, so we can be the best law firm for our clients.” — Sarah Khan-Bashir MBE | SKB Law, Bradford
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