Rachel Byles is an associate with over 20 years of extensive experience across all aspects of residential property. Her expertise includes freehold and leasehold sales and purchases, new build transactions, remortgages, probate sales, traditional and modern auction sales and purchases, buy to let investments and matrimonial transfers. She prides herself on delivering a proactive, efficient and personable service, guiding clients through every stage of the buying and selling process. Her focus is on providing clear communication, practical advice and a smooth stress-free experience tailored to each client’s individual needs.
What was your career path to your current role?
It has been a rewarding full circle journey for me as I started my career in law at the age of 21 as a legal secretary in residential property. I worked for and was mentored by Brendan Whalley and now continue to work alongside Brendan at Knights as an associate, benefitting once again from his expertise and guidance as a partner. That first role gave me invaluable insight into the mechanics of residential property and the importance of organisation and client care.
I studied through CILEX and over time I progressed to a fee earning position, building my own caseload and gaining experience in increasingly complex transactions. With almost 25 years in residential property, I am now an associate, managing a broad range of matters and supporting clients through every stage of the transaction process. Having worked my way up, I have a strong appreciation for every part of the residential property journey.
Did you have any other career ambitions?
When I first started in the legal profession, I hadn’t necessarily planned a long term carrier in residential property. However, I quickly found that I enjoyed the structure, pace and client interaction that residential property offers. Seeing a matter through from instruction to completion and knowing ive helped someone achieve an important milestone is very rewarding.
What keeps you motivated in your work?
Even after so many years, I am motivated by the responsibility that I have in guiding clients through what is often one of the biggest financial decisions of their lives. Every transaction brings new challenges, and I enjoy the problem solving aspect of the file. I also take pride in providing reassurance and clarity during what can be a stressful process.
If you could change one thing about the transaction process, what would it be?
I would improve communication and transparency between all parties in the chain. Delays often arise from fragmented communication or outdated processes. Greater integration between agents, lenders and legal representatives would help to streamline transactions and reduce stress for clients.
What has been the best development in conveyancing in the last 20 years?
The move toward digitalisation has been transformative. Online ID verification, digital document sharing and electronic signatures have improved efficiency. They have reduced delays and made the process more convenient for clients, especially those unable to attend in person.
And the worst?
The growing compliance and regulatory requirements. While these are vital for protecting clients and maintaining professional standard, they do add considerable administrative pressure and can slow the process.
Do you think conveyancing will ever be fully digitalised?
I think we will see further digital integration, but I am not sure it will ever be fully digitalised. Property transactions often involve complex legal considerations and human elements that benefit from professional judgement and personal interaction. Technology will enhance the process but will not replace the need for experienced professionals.
Do you think it should be?
Technology should absolutely be used to improve efficiency and security. However, the human element is essential, particularly when unexpected issues arise and clients need tailored advice and reassurance.
What’s the best piece of advice anyone ever gave you regarding your career?
Focus on building trust – in residential property technical ability is essential, but clients remember how you made them feel. Clear communication, honesty and reliability are what build a strong professional reputation.
What advice would you like to give to someone just starting out?
Be patient and take every opportunity to learn. Develop strong organisational and communication skills early on. Residential property requires attention to detail, time management and the ability to explain complex matters in simple terms. Never underestimate the importance of responsiveness and professionalism. Building experience gradually and thoroughly will serve you well in the long term.
Tell us something people may be surprised to know about you…
Dance music is my therapy. I’m also great at DIY.
