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Perfect Portal has introduced One Percent Payments*, a new payment service developed in partnership with InfoTrack, powered by Mollie and available to firms using both systems. Offering a 1% handling charge for standard domestic credit

As law firms look for ways to improve client experience and manage growing workloads, attention is increasingly turning to the smaller details of the onboarding process. From unclear instructions and repeated requests for information to

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Perfect Portal quoting in InfoTrack, a new feature designed to make it easier for law firms using both systems to manage their new business without switching between platforms. The new feature brings the Perfect Portal

As law firms continue to adopt technology across different parts of the business, the focus is increasingly shifting from having the right systems to making sure those systems work effectively together. When technology operates in

As the government considers reforms to improve the home-buying and selling process, proposals to provide more property information upfront could represent a significant shift in how transactions are approached. Giving buyers access to key information

client onboarding

As law firms continue to focus on improving client experience and managing growing workloads, the two are increasingly viewed as connected challenges. From enquiry through to client onboarding, the friction experienced by clients can often

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As client expectations continue to evolve, law firms are facing growing pressure to make the journey from initial enquiry to onboarding faster, clearer, and easier to navigate. While much of the focus around law firm

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The Government’s consultation on home buying and selling reform has been widely welcomed across the property sector, and for good reason. It openly acknowledges what buyers, sellers and property professionals have known for years: the

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Technology is playing an increasingly important role in shaping how clients experience legal services, with law firms placing greater focus on creating journeys that feel faster, clearer and easier to navigate from the very beginning.

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As client expectations continue to evolve across the legal sector, law firms are placing increasing focus on how the client journey feels from the very first interaction. From initial enquiry through to onboarding, responsiveness, communication,

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The client experience in legal services is increasingly being shaped long before client onboarding formally begins, with law firms facing growing pressure to improve how clients move from initial enquiry through to instruction and onboarding.

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Client onboarding is often designed to be a clear and structured starting point for legal matters. However, for many fee earners, the reality of managing onboarding day to day is far less straightforward, with inefficiencies

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Perfect Portal has announced the launch of its latest guide, The Experience Gap: Rethinking Client Onboarding for Modern Law Firms, exploring how law firms can create better client experiences from first enquiry through to onboarding

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Client onboarding has long been recognised as one of the most process-driven stages of a legal matter. It is where compliance requirements are met, information is gathered, and instructions are formally confirmed. For firms, it

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Client onboarding continues to be one of the most challenging stages of the client journey, frustrating both clients and law firms alike. Even after a client has decided to instruct a firm, the process of

Thursday 12th March was a night to remember. Perfect Portal was named Legal Supplier of the Year at the British Conveyancing Awards 2026, hosted by Today’s Media at the grand Manchester Cathedral. But for us,

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We’re firm believers that effective lead capture is a critical factor in creating smoother, more efficient client journeys for law firms. It’s certainly no secret that clear and structured enquiries at the very first stage

Kate Roberts (pictured), head of marketing at Perfect Portal, shares some simple tips on how law firms can adapt services to meet client expectations. As client expectations continue to evolve in 2026, law firms are

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For many law firms, measuring the effectiveness of marketing remains a persistent challenge. While investment in digital channels such as Google Ads, LinkedIn, and other platforms continues to grow, firms often struggle to connect the

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Perfect Portal, a leading provider of legal technology solutions, has launched its Automation of Onboarding, designed to help law firms save up to 30 minutes on every new client file while providing a smoother, faster

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Perfect Portal has announced a partnership with TwentyConvey, the UK’s leading residential property data provider. As two legal software providers committed to empowering firms with real-time data, this collaboration brings together their shared goal of

It’s no secret that across the legal sector, reporting is a necessary evil. Senior staff often spend hours each month chasing down figures, pulling data into spreadsheets, and then trying to turn all of that

Perfect Portal AI reporting

AI is now part of everyday life. From asking Alexa for the weather to letting Spotify recommend a song, AI helps us get what we need faster. Now, Perfect Portal is bringing that same simplicity

Perfect Portal helps you exceed your clients’ expectations and win more business. Read our customer’s story to see how Perfect Portal changed the way they work. Perfect Portal spoke to Gaby Williams, Project Manager at

Looking ahead at this year, we delve into the biggest trends for the legal sector and how they can be best navigated to build a successful 2025. 1. Deliver exceptional client service With law firms

Welcome to the second episode of our webinar series looking at ways you can win more business, save time and improve your client’s experience using digital. In this webinar, we’ll focus on how you can

3 tips for getting more business through your firm’s website Your website can be a great tool to quickly generate leads and convert those leads into business. It seems like a no-brainer, moving from a

The legal sector has had to navigate a multitude of challenges, including the cost-of-living crisis. However, UK household incomes are set to see a slight increase in 2024 due to falling inflation, interest rate cuts

The legal industry, steeped in tradition, precedent, and the intricacies of human interpretation, is witnessing an increasingly apparent integration of Artificial Intelligence (AI) as the digital era progresses. This shift brings about a blend of

The legal sector is no exception to the transformative power of technology. Gone are the days of painstakingly sifting through mountains of paperwork and manually managing client interactions. Today, law firms are starting to embrace

Reallymoving has integrated Perfect Portal into its online conveyancing quote platform, making it easier for conveyancing firms to follow leads, onboard new clients and manage cases through to completion. Where previously conveyancers have been required

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Last week, award-winning digital platform Perfect Portal saw law firm KMC Legal Ltd receive a digital payment using their Payment on Account feature in just 31 seconds. Perfect Portal CTO Drew Wynne said: “This impressive

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