Pure Property Law Partners say that using electronic contract packs (eCOS) through InfoTrack have enabled them to satisfy client expectations around the speed of the transaction, as well as allowing the firm to deliver on their promise of client experience as a priority.
The law firm began using eCOS through the InfoTrack platform in early April and have been impressed with the way in which they simplify the completion of the property forms for both the firm and their clients. InfoTrack launched eCOS, which includes eSignatures, to give conveyancers better visibility of real-time information and ensure all the information is completed whilst delivering on the expectations of the seller they are acting on behalf of. When taking on eCOS, Pure Property Law immediately identified where the service could make this part of the selling process faster, simpler and far more convenient for their clients.
Nadine Blacklock, Director at Pure Property Lawyers, comments “eCOS from InfoTrack enables us to deliver on our promise to make clients our priority. The confusion has been removed from the three key property information forms as we can see what is being entered in real-time. Printing, posting and scanning are removed from the process allowing us to behave exactly how clients expect with the process moving faster.
Nadine continues, “Our clients are certainly happy with using online solutions like eCOS, especially when such forms are made simple to compile, sign and return. In my opinion, it is these innovations progressive firms must use to ensure the highest in customer satisfaction.”
InfoTrack say they continue to develop eCOS and have recently added new security features including SMS verification in order to provide a safe and secure experience for their users and their clients.
Adam Bullion, General Manager of Marketing, comments “Bringing the documents that form the contract online and allowing sellers to sign digitally is another step in evolving the conveyancing process. Homebuyers don’t always have scanners and printers available to them and at the same time, firms spend a fair amount of time and effort issuing the documents. eCOS is hugely beneficial in enabling the conveyancer to manage their client expectations and give them support where it’s required. We’re seeing increasing numbers of firms using eCOS simply because it benefits them and their clients.”
This article was submitted to be published by InfoTrack as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.