An update on the CTS website has been published providing further information around their response to the “cyber incident” reported over a week ago.
The Managed Service Provider (MSP) has said it had implemented a “four-phase” response and was now in the 4th and final stage of restoration of services, but warned it may yet take some time to resolve.
“CTS recently experienced a cyber incident which impacted a portion of the services we deliver to some of our clients.
Since then, we have been working around the clock with the assistance of third party experts to resolve this matter.
At the outset, we established a four-phased plan which would enable us to restore client services as safely as possible. We have successfully completed Phase 1-3 and are now at Phase 4, which is the restoration of client environments. Phase 4 is a complex exercise and may take some time. We remain in contact with our clients and are keeping them informed as we progress through this final phase.
If you are a member of the public, please directly contact the legal firm you have engaged.”
Many home movers have commented on Today’s Conveyancer, expressing their frustration at a lack of communication from firms and CTS themselves.
Today’s Conveyancer has spoken to a number of affected firms who have been working round the clock, often without access to core systems, to keep completions on track. One firm suggested they had been able to ensure around 20% of home moves had been completed last week, with more this week.
One Response
If you are a member of the public, please directly contact the legal firm you have engaged. – Not entirely helpful when at least one firm’s telephone services are down!
Communication has been terrible from all concerned.
This won’t be solved or go away soon, the catch up on work will take time to deal with. Not to mention as I hear that the affected firms have still been taking on new work which they could not action during the outage.