Law Society voices concerns over consumer protection
News a key legal regulator has given the go-ahead for an unregulated business to start employing solicitors to advise its clients was met with alarm by the Law Society of England and Wales which said rules were being relaxed without proper scrutiny.
FCA calls for innovation to help consumers identify best mortgage deal
The Financial Conduct Authority (FCA) has published its interim report into the mortgage market, finding that competition in the mortgage market is working well for many people.
Will the proposals for fee transparency really improve consumer access to legal services?
The process of implementing transparency within the legal sector applies not only to fees but also requires a clear process for customer complaint redress to be introduced.
Under half of consumers confident enough to complain about legal services
Recent research has found that consumers of legal services lack the confidence to raise a complaint about poor service even where they have highlighted a particular issue.
Mortgage process described as stressful by 40% of consumers
Recent research has revealed that 41% of homeowners described the process of obtaining a mortgage as stressful.
Consumer loses £600k in conveyancing scam
A consumer has been left almost £600,000 out of pocket after falling victim to a conveyancing scam.
Consumer concerns over data security grows
Recent research has found that almost three quarters (72%) of consumers are more aware of data breaches than five years ago.
Consumer survey reveals high levels of satisfaction for conveyancing services
A recent consumer survey has revealed high levels of satisfaction for conveyancing services.
Consumers put reputation before cost when choosing a legal service provider
Recent research has revealed that a conveyancer’s reputation will come before cost when it comes to choosing a provider.
‘Rogue’ agents a problem for over half of consumers
Recent research has revealed that over half of consumers who purchased, sold or rented a property within the last five years have experienced problems in relation to it.
Government’s suggestions for consumer awareness spark discussion in the industry
The Government’s ‘Call for Evidence’ has unsurprisingly sparked a variety of responses from across the conveyancing industry and beyond.
More than half of UK consumers feel excluded from the home moving process
More than half (55%) of UK home-movers are frustrated by a lack of control during the house-buying process, according to new research from InfoTrack, a conveyancing software company.
Conveyancing Association respond to DCLG’s ‘Protecting consumers in the letting and managing agent market: call for evidence’
The Conveyancing Association (CA), the leading trade body for the conveyancing industry, has issued its response to the DCLG’s call for evidence on whether a new regulatory model is needed for agents in the leasehold sector.
Consumer group call for better buyer rights to improve new build quality
A consumer group is today calling on builders to commit to reforms that will help give buyers peace of mind when buying a newly built home.
Consumers protected during house-buying process by new anti-fraud measures
Anti-fraud measures have been introduced by the Council for Licensed Conveyancers (CLC) to help protect consumers from online scams.
Regulator issues report on improving consumer protection against scams
A report has been published by the Payment Systems Regulator on the steps it has taken to protect consumers from APP scams.
Under 10% of consumers able to find price of legal service provider
A study from the Legal Services Consumer Panel has indicated that price transparency on legal services websites is alarmingly low.
‘Reservation agreements’ would reduce fall-throughs says consumer group
Calls have been made for the introduction of ‘reservation agreements’ in order to build commitment between buyers and sellers.
Consumer group says leasehold reform needs to go further
A consumer group for homeowners has taken a strong stance on the Government’s leasehold consultation.
CLC urges firms to promote the features and quality of their services to consumers
The Council for Licensed Conveyancers (CLC) is urging firms to improve the way they promote the features and quality of their services to help consumers move away from a focus on price alone. This follows recommendations from the Competition and Markets Authority (CMA).