Like many conveyancers last month, Muve achieved its highest ever monthly completion numbers in the run up to the SDLT deadline. The Richmond-based conveyancing firm said it completed 1820 properties in March.
It has followed up that success with the launch of a new brand, and two new services designed to bring down the time it takes to undertake conveyancing by as much as 75%. The Muve Lightspeed and Muve Forward offerings say they use ‘advanced tech solutions, streamlined processes and dedicated conveyancer teams’ to achieve their targeted transaction times. Muve Forward provides a more traditional timescale to home movers, saying they target exchange within 16 weeks for freehold property and 18 weeks for leasehold property. Muve Lightspeed aims to meet a target exchange date of 5 weeks for freehold and 8 weeks for leasehold; with a deduction of £100 on the conveyancing fee for every week of delay say the FAQs on the website.
“Our new branding centres on the theme of rescuing people from the ‘black hole’ of conveyancing complexity and delay. The new Lightspeed branding aims to cement Muve as the leading disruptor brand for fast conveyancing in the UK,”
said David Jabbari, CEO of Muve.
The firms says it has invested in digital tools like e-signatures, DocuSign and automated ID checks to streamline processes and is also implementing generative AI solutions to identify transaction risks earlier and provide client updates. The FAQs add the Lightspeed service ‘minimises delays by chasing all parties to respond within 48 hours’ and provides clients access to a 24/7 online portal to track case progression in real-time.
“Every stage of the conveyancing process is integrated with advanced technology and automation.Through its new brand, Muve has sought to revolutionise the conveyancing process and show how combining technology, and a client-centric service can boost the speed of the process.”
adds Jabbari, pointing to the firm’s The Sunday Times One Hundred Fastest Growing UK Companies listings in 2023 and 2024 as evidence of the success of its investment.
“This launch is just one of the many ways Muve will redefine how quickly and smoothly property transactions can be done in the UK.”
The firms says it plans to release a new brand for referral partners in May.
6 responses
By far with the worst reputation in the industry no less. What this misses out is that the majority of this company is based offshore and led by unqualified individuals in Sri Lanka. Just take a brief look at review sites, Reddit and forums everywhere for the impact of having unqualified people in other countries doing the work under alleged “supervision”. There’s not one colleague I know that doesn’t groan with despair when they see these charlatans on the other side. A new brand won’t disguise the fact the firm are by far one of the worst out there. A fact shared by any reputable professional. Muve is the pits.
+1
Do they pay you for these adverts?
There is no one who can guarantee how quickly a transaction will take as it depends on the attitude and circumstances of the parties and their conveyancers as well as the complexity in the chain and the lenders.
There are too many spinning plates.
What works best is preparing the property prelisting to get rid of Title problems
Completing all documentation fully and clearly and providing documentation prelisting
Get the property purchase ready and do not create a chain or at least keep it short.
These big companies relying on paid for referrals have ruined the conveyancing process for the vast majority of Solicitors and CLCs.
The regulators should be investigating the consumer experience of using these volume conveyancing businesses.
One of the most offensive press releases I have ever read. Seriously Mr Jabbari how can you say what you do with a straight face?
Some observations:-
1. Have they invested in experienced and able staff based in England otherwise this is going to be the same sh**show as before?
2. When receiving an instruction shouldn’t the goal of any competent, professional firm be to exchange contracts as soon as possible? Not to place timescales on clients based on how much they are paying? Where do they get the random timescales they are quoting from?
3. Assuming a client is foolish enough to instruct on the lower fee, will that file just sit in a corner for weeks whilst resources are concentrated on those clients paying a higher fee?
4. What does the small print say? Given that this firm, from experience, cannot exchange files inside the 18 weeks referred to when acting for a seller with only his buyer in the chain, they stand to be giving back an awful lot of money unless they have cleverly worded caveats?
Come on CLC have a close look at this and the working practices of this firm, it is totally embarrassing.
From David Jabbari, CEO of Muve. It is very regrettable that any firm seeking to innovate is immediately shot down by a certain contingent within the conveyancing industry who are addicted to their Dickensian and antediluvian practices. Muve’s management qualified as lawyers in the very high end of legal practice – international City law firms – and they have brought modern methods and technology to provide a high quality, value for money service to an area desperately in need of fundamental change. This is perhaps why Muve has gone from nothing to be the sixth biggest provider of conveyancing in the UK in 8 years while most ‘traditional’ firms languish in their sub-scale, loss-making, splendour. The idiocy of the comments above is quite incredible. First, what is wrong with Offshore resourcing used sensibly. Is this some kind of Trumpian desire to insource all production in the UK? Is there a problem with iPhones, Nike or Lululemon products because they are manufactured in the far East? And it may also have escaped attention that a sizeable number of British solicitors are of East Asian origin. Second, we have been crystal clear that there is no guaranteed timing on exchange, so the comments above are facile. We offer a TARGET exchange date as the article says. These critics are simply jealous because they have not attempted to innovate their product offering at all in two hundred years. Third, of course customers who do not select this are not left in a corner. That is like saying someone who does not select Premium Economy is thrown off the plane, or a green Amex card holder who has not selected Gold or Platinum is told to go to hell. This is about selecting options that suit customers’ different requirements for speed. I do not mind replying to criticism but please can we try to find some intelligent critics, assuming that they do exist in the world of traditional conveyancing.