Property Workshops continue with Key Insights into What Customers Really Want

Property Workshops continue with Key Insights into What Customers Really Want

tmgroup are pleased to announce that they are continuing their series of Property Workshops this June, sharing brand new insights into “What Your Customers Really Want” across the South of England.

In partnership with Conscious Solutions and Shopper Anonymous, these free half-day events will focus on how every part of the conveyancing business, from website to premises to social media, could and should work together to reaffirm a firm’s credibility and reputation.


Key insights and presentations include:

  • What do customers expect in 2017?

Clare Yates – Senior Business Development Manager at tmgroup – will be sharing new research highlighting customers’ expectations and where there is room for improvement in the conveyancing service experience.

  • What is your website saying about you?

Richard Dibbins – Digital Strategy Consultant at Conscious Solutions – will be focusing on the start of the customer journey, and how websites and social media can make an impact on both customers and prospects (for better or for worse).

  • Is your telephone manner costing you prospects?

Local representatives from Shopper Anonymous (Jim Smith, Richard Knight and Rhian Huxtable) will be looking at the impact on customer experience for existing and prospect clients when contacting your conveyancing office, and how small tweaks to your telephone enquiries and other processes can make a big difference.

Dates and Locations

The “What Your Customers Really Want” Property Workshops will be delivered in 3 locations in June:

  • Exeter @ Wednesday 7th June 2017

Join us at 9:30am – 12 noon : Sandy Park Conference Centre, Exeter, EX2 7NN

Click here to register for Exeter

  • Guildford @ Thursday 8th June 2017

Join us at 9:30am – 12 noon in Merrist Wood Golf Club, Guildford, GU3 3PB

Click here to register for Guildford

  • Bournemouth @ Thursday 15th June 2017

Join us 9:30am – 12 noon : Vitality Stadium, Bournemouth, BH7 7AF

Click here to register for Bournemouth

If you have any questions, please contact Clare Yates on 07977 256748 or email [email protected]

This article was submitted to be published by tmgroup as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.







tmgroup make the complexities in the property transaction beautifully simple; bringing together over 20 years’ experience as a leading provider of property searches, as well as related data and technology services, to support all connected parties across the chain – including residential conveyancers, real estate professionals, and estate agents – with the latest, innovative solutions to help improve communication, efficiency and collaboration.

Thinking about switching? You’re in safe hands…

To date, tmgroup have successfully processed over 20 million property searches. In addition, tmgroup holds ISO 27001 certification, Microsoft Gold Partner and Investors in People status, ORB (Organisation of Responsible Businesses) membership, and regularly receives great client feedback, including;

  • “The team are unfailingly helpful.” – Marina Wickens, Legal Director at Foot Anstey LLP.
  • “Easy to navigate and very simple to order. I love the choice of searches available. – Jane Stark, Partner at Rainbow Law.
  • “Thanks to tmgroup’s time-saving technology, we’ve significantly reduced the admin time per transaction, and this has helped our team work far more efficiently.” – Arash Dinari, Head of Commercial Property at Wolferstans Solicitors.

If you want to talk through any of the above, please get in touch directly with Martin Manning, Head of Account Management, on 07747 216424.

Key Services

  • Residential Services include: Mapping Solutions, New Build Services, Risk Management, Quote tool, Consumer portal, Post-Completion, and mio Chain View
  • Commercial Services include: Premium, Managed Services, Land Registry Extract, Portfolio Service, Mapping Solutions, Post-Completion, and Risk Management


1200 Delta Business Park

Key Contact

Name: Martin Manning
Tel: 07747 216424
Email: [email protected]
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