Property Searches Scotland achieves 20% market share

Property Searches Scotland achieves 20% market share

Property Searches Scotland (PSS) has announced that it has achieved 20% market share of the Scottish residential conveyancing search market within just 4 years of being established.

Part of the tmgroup family, Property Searches Scotland was launched in 2012 after commercial director Michael Tolland identified the burgeoning opportunity to provide fast, accurate and cost-effective property searches to the Scottish conveyancing market.

The company is now the fastest growing search company in Scotland with more than a fifth of residential conveyancers ordering searches from them and more than 25% using their services for remortgage work.

Providing the full suite of property searches required by conveyancing professionals in Scotland, England & Wales, PSS also offer a range of anti-money laundering products.

As part of tmgroup, PSS can call upon their parent company’s significant technological capabilities to maintain the best search turnaround times in the Scottish market. Not only that but PSS recently achieved a ‘world-class’ Net Promoter Score of 79, making it comparable with just a few elite companies across the globe.

Net Promoter Score is a universal customer satisfaction metric which measures how likely it is that a customer would recommend a company to a friend or colleague on a scale from -100 to +100. Surveymonkey’s NPS benchmark (an average of 76,147 organisations across 2015 and 2016) was 33, meaning that Property Searches Scotland sits among the top 25% of companies in the world for customer service.

Michael Tolland said of the news:

“I’m really pleased that we have reached this milestone but certainly even happier for the team that their hard work is being rewarded with excellent customer feedback. Everything we do is with our customer firmly in mind and we look forward to introducing even more useful and innovative services soon.”

tmgroup - Michael Tolland PSS
To learn more about how you can save time and money on your property searches, visit our website or get in touch:

Michael Tolland, Commercial Director | [email protected] | 07415 613964

Debi Haren, Business Development Manager | [email protected] | 07943 066314

Alastair Graham, Business Development Manager | [email protected] | 07943 066315

Mark Welsh, Business Development Manager | [email protected] | 07484 008686

This article was submitted to be published by tmgroup as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

tmgroup

https://www.tmgroup.co.uk/%20

 

 

 

 

tmgroup make the complexities in the property transaction beautifully simple; bringing together over 20 years’ experience as a leading provider of property searches, as well as related data and technology services, to support all connected parties across the chain – including residential conveyancers, real estate professionals, and estate agents – with the latest, innovative solutions to help improve communication, efficiency and collaboration.

Thinking about switching? You’re in safe hands…

To date, tmgroup have successfully processed over 20 million property searches. In addition, tmgroup holds ISO 27001 certification, Microsoft Gold Partner and Investors in People status, ORB (Organisation of Responsible Businesses) membership, and regularly receives great client feedback, including;

  • “The team are unfailingly helpful.” – Marina Wickens, Legal Director at Foot Anstey LLP.
  • “Easy to navigate and very simple to order. I love the choice of searches available. – Jane Stark, Partner at Rainbow Law.
  • “Thanks to tmgroup’s time-saving technology, we’ve significantly reduced the admin time per transaction, and this has helped our team work far more efficiently.” – Arash Dinari, Head of Commercial Property at Wolferstans Solicitors.

If you want to talk through any of the above, please get in touch directly with Martin Manning, Head of Account Management, on 07747 216424.

Key Services

  • Residential Services include: Mapping Solutions, New Build Services, Risk Management, Quote tool, Consumer portal, Post-Completion, and mio Chain View
  • Commercial Services include: Premium, Managed Services, Land Registry Extract, Portfolio Service, Mapping Solutions, Post-Completion, and Risk Management

Address

1200 Delta Business Park
Swindon
Wiltshire
SN5 7XZ

Key Contact

Name: Martin Manning
Tel: 07747 216424
Email: [email protected]
Linkedin Acc: https://www.linkedin.com/in/m-manning

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