Property Searches Scotland (PSS) has announced that it has achieved 20% market share of the Scottish residential conveyancing search market within just 4 years of being established.
The company is now the fastest growing search company in Scotland with more than a fifth of residential conveyancers ordering searches from them and more than 25% using their services for remortgage work.
Providing the full suite of property searches required by conveyancing professionals in Scotland, England & Wales, PSS also offer a range of anti-money laundering products.
As part of tmgroup, PSS can call upon their parent company’s significant technological capabilities to maintain the best search turnaround times in the Scottish market. Not only that but PSS recently achieved a ‘world-class’ Net Promoter Score of 79, making it comparable with just a few elite companies across the globe.
Net Promoter Score is a universal customer satisfaction metric which measures how likely it is that a customer would recommend a company to a friend or colleague on a scale from -100 to +100. Surveymonkey’s NPS benchmark (an average of 76,147 organisations across 2015 and 2016) was 33, meaning that Property Searches Scotland sits among the top 25% of companies in the world for customer service.
Michael Tolland said of the news:
“I’m really pleased that we have reached this milestone but certainly even happier for the team that their hard work is being rewarded with excellent customer feedback. Everything we do is with our customer firmly in mind and we look forward to introducing even more useful and innovative services soon.”
Michael Tolland, Commercial Director | [email protected] | 07415 613964
Debi Haren, Business Development Manager | [email protected] | 07943 066314
Alastair Graham, Business Development Manager | [email protected] | 07943 066315
Mark Welsh, Business Development Manager | [email protected] | 07484 008686
This article was submitted to be published by tmgroup as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.