A new plan has been published that aims to respond and prepare the Planning Inspectorate for change and uncertainty, to enable the nation’s recovery from the Covid-19 pandemic.
The Planning Inspectorate has published its Strategic Plan for 2021-2025 which sets out a new strategic vision for the organisation, to provide high quality, timely and efficient services that support the nation’s recovery from the Covid-19 pandemic.
To support delivery of the plan, the Inspectorate has three core strategies: Customer; Data; and Digital and People.
The plan aims to deliver several improvements by March 2025 including customer tracking of case progress online, growth of inspector resources and data and digital capability, 5% efficiency savings from better use of office space snd smarter travel, and user-friendly public facing systems.
The plan also promises to support managing customer expectations, planning for the future, and enabling the Government to evaluate the impact of any decisions and recommendations.
The Inspectorate says that it will achieve the delivery of these improvements through better use of technology and data, including data capture and analysis, as well as investing in people.
Commenting on this, Sarah Richards, Chief Executive of the Planning Inspectorate said:
“It is a long-held ambition that customers will have a good experience of the Planning Inspectorate and the services we provide. With the political drive to view the system as a whole and manage data and customer experience across it, combined with improved systems that offer customer insight and increased digitalisation of services, we now have a real opportunity to realise that ambition.”
The Planning Inspectorate Strategic Plan 2021-2025 can be viewed here.
