A new online service named Application Enquiry has been launched by Land Registry, which they say enables organisations and professionals to view the progress of applications in real time.
The free online portal replaces the Day List Enquiry service, with Land Registry saying the new system provides: “a user friendly search; more detail about an application than ever before including its progress status; the full priority period for Official Searches; the ability to save details as a PDF; the ability to discover whether any charges have been discharged within the previous 30 calendar days.
Graham Farrant, Chief Executive and Chief Land Registrar said: “Just like when we developed our award winning MapSearch service, we carried out research with our customers to understand how we could better meet their needs.
“The initial feedback from those who tested the service gives us confidence that Application Enquiry will make it much easier and quicker for customers to know what is happening with their application at anytime they like.”
The new service was developed after customer research revealed that only 18 per cent of customers were using the Day List Enquiry. A small sampling exercise revealed most went on to call Land Registry for more information about their application with the most popular reason being clients or lenders wanted an update on progress or to find out whether one application may be holding up any subsequent applications.
According to Land Registry, Conveyancers who tested the service said they were able to find their applications easily using the Land Registry reference and that the changes, particularly the progress information, would reduce their calls to Land Registry. Lenders who tested the service said it gave them more information about what may be causing a delay which could lessen the need to chase up panel solicitors.
Customers will be able to access the new service from the left hand menu of the Land Registry portal from Monday 14 March. Find out more about Application Enquiry and view screenshots in our development blog.