Don’t panic, but stay alert – CLC discusses tax adviser registration during National Conveyancing Month

Don’t panic, but stay alert is the message from the Council for Licensed Conveyancers (CLC) when it comes to tax adviser registration, said Stephen Ward, director of communications at the regulator, in a wide ranging discussion exclusively for National Conveyancing Month.

Ward said he hoped for greater clarity from HMRC on the responsibilities on conveyancers, despite the publication of recent guidance, with a meeting planned this week with the government to confirm who must register (locums, consultants, and roles in smaller versus larger firms), how the registration system will work, and whether any exemptions could be secured. The CLC will also provide further guidance ahead of the May registration deadline, with Ward acknowledging some firms may choose to outsource their SDLT processes.

The discussion with Bold Legal Group CEO Rob Hailstone was hosted as part of National Conveyancing Month and touched on a range of topics put forward by the conveyancing community.

On criticism of ‘volume’ conveyancing operations, Ward suggested there is no correlation between firm size and quality based on the regulator’s own oversight. The key determinant of quality, he argued, is diligence and effective systems, not scale, noting that diverse business models matter; large firms can be better placed to absorb the growing regulatory and process burdens (such as Building Safety Act requirements), while smaller firms often offer valuable local knowledge and personal service. The CLC’s role, he stressed, is to ensure quality across the market – not to favour particular models.

Last year the CLC indicated it would undertake a thematic review into referral fees triggered by the BBC Panorama exposé of pressure‑selling tactics among some estate agents. While referral fees have long been a legitimate source of work acquisition, Ward acknowledged growing concerns around consumer choice, the importance of fees to business models, and transparency which “too often occurs after the consumer has already been influenced toward a preferred conveyancer.”

He said the CLC had begun a data gathering exercise and further consultation with the profession is planned. Without pre-empting the outcomes, Ward suggested earlier disclosure by estate agents, stricter transparency and consumer‑choice protections, and whether fee levels are inhibiting competition could all be up for discussion, although given the CLC is not an economic regulator it would not set fee caps.

The discussion, which also covers up front information and  the digitisation of property data, the transfer of AML compliance enforcement to the Financial Conduct Authority (FCA) and  artifical intelligence, is available on the Conveyancing Foundation YouTube channel.

Elsewhere in National Conveyancing Month, a panel discussion exploring workplace culture and what really works when it comes to mental health and staff wellbeing was hosted by Andre Thomas, a recruitment and workplace culture consultant, and featured British Conveyancing Awards 2026 finalists in the Best Place to Work category – Martha Palk of Birketts LLP, Heather Adams of Myserson Solicitors and Amy Church of Lucas & Wyllys Solicitors, alongside Kevin Tunnicliffe of Sort Group.

Surviving & Thriving: Practical Wellbeing Advice for Conveyancers explored the pressures faced by conveyancers and discussed practical strategies firms are using to make a positive difference.

On 19th March, the property industry came together for the Collaboration Coffee Morning, with conveyancers up and down the country bringing teams and referrers together in a spirit of charity and collaboration.

With just a week to go of this year’s celebrations, conveyancers are reminded to get involved in the Conveyancing Quiz which will be hosted at 30pm on the 31st March, hosted by Bricks and Banter. Thanks to the generosity of Howden, the winning team will take home four general admission tickets to Ascot 2026.

Sign up to take part in the quiz

National Conveyancing Month is an extension of the former National Conveyancing Week, with on and offline events throughout March designed to raise the profile of conveyancers in the property transaction. Where previously the activities were scheduled across one week in March, requiring considerable commitment from conveyancers wishing to take part in the informative discussion sessions and TED-style talks, this year the events are spread over the month of March, published every Monday morning and available on demand via the Conveyancing Foundation YouTube channel.

National Conveyancing Month agenda

  • Monday 9th March: Leading with purpose – charity initiatives that inspire.
  • Monday 16th March: Surviving and thriving: Practical wellbeing advice for conveyancers.
  • Thursday 19th March: Collaboration coffee morning.
  • Monday 23rd March: Referral Fees, Client Accounts, and Tax Advisers
  • Tuesday 31st March: The great conveyancing quiz off.

The Conveyancing Foundation, which organises National Conveyancing Month, would like to show its appreciation for all its charity partners, without whose support the initiative wouldn’t happen.

Gold partners: Landmark, Cashroom, CLC, The Society of Licensed Conveyancers, The Conveyancing Awards, Checkboard

Silver partners: tmGroup, PEXA, Miller, LawCare, The ESTAS, Convey365, ConveyLaw, Today’s Media, Bold Legal Group

Bronze partners: Sort Legal

Media partners: The Negotiator, Morale Solutions, Inside Conveyancing, Angels Media, Orion Legal Marketing

5 responses

  1. Morning

    Sorry but my email inbox is full of complaints about conveyancing factories.

    As someone once said just because facts are ignored does not mean they cease to exist

  2. “On criticism of “volume” conveyancing operations, Ward suggested there is no correlation between firm size and quality based on the regulator’s own oversight. The key determinant of quality, he argued, is diligence and effective systems, not scale” – These two sentences alone are fascinating to me because they are so far from the reality I am wondering where such information is coming from. What evidence is there that there is no correlation between firm size and quality because that is not my reality and I am sure countless other Conveyancers will agree. There is definitely a correlation between those pretending that they are providing wonderful technology which makes the process “seamless” for clients at scale and poor customer service. Have a look at the Reddit forums or simply just look at the percentage of 1 star reviews on the usual review sites. This tells you everything you need to know. Clients deserve far better than these sweeping generalisations. If people were serious about promoting excellence over National Conveyancing Month then they would be promoting good practice so that clients could make an informed decision over which conveyancers to choose and how to pick a good one. As Stephen says just pretending there isn’t a problem doesn’t mean that it is true.

  3. I agree with Rose Davis’ and Stephen Larcombe’s comments entirely. Like them, I practise conveyancing every day, and have done for decades. Our are comments from real conveyancers, not ‘hangers on’, trying to make a quick buck out of the profession and the clients we strive to protect.

  4. The CLC need to face up to reality – the factory outfits are indeed the cause of a lot of our problems. Referral fees blocking pipe lines, estate agents not allowing buyers/sellers to pick their own conveyancers. There is definitely a correlation between the type of firm and the nonsense that it pedalled out. CLC wouldn’t know ‘quality’ if it hit them in the face.

  5. Call me a cynic, but it is almost as if Stephen Ward set out to prove to those of us who doubt the ability of the CLC to efficiently regulate its members, that our concerns are right. His comments suggest he is either tone deaf, naive or apathetic as regards the issues caused by his members.

    In reality all he has to do is talk to conveyancers who day in and day out suffer the same old frustrations when working with factory firms (or even just read the comments here or on social media), and then he will know what the real problems are, and what needs to be done for improvement. I’m sorry but the fourth paragraph of the article above is just a few sentences of utterly embarrassing rhetoric.

    I have worked as a conveyancer in excess of forty years and seen many changes for the worst, including the creation of the CLC, and I can say without fear of contradiction that the race to the bottom on standards remains, led firmly by firms under his “regulation”.

    Worse, only yesterday we saw another CLC firm who bizarrely are allowed to outsource their “work” to another continent, announcing outside investment which presumably will be used to try and increase their market share, but what actually amounts to another dark day for housebuyers. Why not listen to what professionals say about these companies and regulate them, forget the bigger fees they are paying you?

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