A national conveyancing firm has suggested its new integration with ChatGPT signals a “new era for conveyancing”.
Stockport-based ONP Group says the artificial intelligence (AI) chatbot will remove administration tasks for its conveyancers as well as enhancing customer journeys.
Developed by San Francisco-based AI lab OpenAI, ChatGPT has made a significant splash since its launch late last year. The language-based model allows users to input questions in which, using advanced machine learning and a vast amount of data, the system answers.
ONP says it is the first high-volume conveyancer to implement the chatbot into its systems. This comes just weeks after one firm said its answers to common first-time buyer enquiries regarding a property was “very basic” and “factually incorrect”.
Despite this, ONP say they will use ChatGPT’s technology to automate document analysis in the conveyancing and remortgage process. This, they say, will enable case managers to “prioritise more value-adding work, like personalised client assistance and communication, for an enhanced client experience”.
“We are thrilled to be the first high-volume conveyancer to integrate with OpenAI, which will not only streamline our operations, but will also allow us to continue to deliver top-quality service to our clients while reducing costs and increasing efficiency,” said Andrew Taylor, CTO of ONP, adding:
“Investing in modern technology, such as ChatGPT, is a key part of our strategy. To remove administration tasks for our case managers, freeing up time to devote to our partners and their clients. This will allow us to set a new standard in the legal sector.”
ONP Group aims to streamline the handling of documents from multiple providers, each with their own distinct structure and layout. By implementing ChatGPT, the necessary information will be extracted automatically, resulting in a significant reduction in time and resources required to process each document individually, says the firm.
ONP plans to test the accuracy of ChatGPT’s extracted data against conventional automation methods. This process aims to identify and address any discrepancies that may arise, while confirming the reliability of the AI.
One Response
If clients start receiving advice from a detached, emotionless, lacking in empathy entity that doesn’t care to know them will they notice any difference?