Would that be the one where in a recent High Court case the judge condemned a conveyancer’s low headline quote for being ‘opaque and misleading’?
The judge naturally deemed such behaviour as unfair on clients; but how do you easily ensure compliance with the standards outlined in Outcomes Focused Regulation and the Law Society’s Conveyancing Quality Scheme?
How do you guarantee that every conveyancer is following the same procedure to the letter? How do you embed a transparent, detailed and auditable process into your firm to manage the invaluable quotation phase?
Tom Parkinson of Rowlinsons Solicitors is able to answer these important questions:
“ETSOS’s Quotation & Referral System plays an important part in dealing with and documenting any new business enquiries that we receive. Crucially, it enables the prospective client to be provided with a clear and transparent quotation at the outset of the transaction in order to assure them that there will be
It also enables the firm to showcase our industry awards and kite marks, such as Lexcel and the Conveyancing Quality Scheme in order to build confidence and help secure new business. All in all, the ETSOS system plays a big part in helping us achieve compliance with the requisite standards and demonstrating to clients our levels of service and customer care."
