Did you see the one about ‘opaque’ conveyancing quotes?

Did you see the one about ‘opaque’ conveyancing quotes?

Would that be the one where in a recent High Court case the judge condemned a conveyancer’s low headline quote for being ‘opaque and misleading’?

The judge naturally deemed such behaviour as unfair on clients; but how do you easily ensure compliance with the standards outlined in Outcomes Focused Regulation and the Law Society’s Conveyancing Quality Scheme?

How do you guarantee that every conveyancer is following the same procedure to the letter? How do you embed a transparent, detailed and auditable process into your firm to manage the invaluable quotation phase?

Tom Parkinson of Rowlinsons Solicitors is able to answer these important questions:

“ETSOS’s Quotation & Referral System plays an important part in dealing with and documenting any new business enquiries that we receive.  Crucially, it enables the prospective client to be provided with a clear and transparent quotation at the outset of the transaction in order to assure them that there will be

It also enables the firm to showcase our industry awards and kite marks, such as Lexcel and the Conveyancing Quality Scheme in order to build confidence and help secure new business. All in all, the ETSOS system plays a big part in helping us achieve compliance with the requisite standards and demonstrating to clients our levels of service and customer care."

Can ETSOS play an equally big part for you? To find out more, please visit http://etsos.co.uk/quotation-and-referral-system/ or contact David Opie ([email protected]) on 01524 220001

ETSOS

http://etsos.co.uk/

ETSOS is the one-click shop for property professionals whose innovative products and class-leading customer support has seen it become one of the fastest-growing suppliers to the UK conveyancing sector.

Our web-enabled search ordering portal has radically simplified the process of requesting conveyancing searches and related products. Through this single interface users can order: Official Local Authority Searches, Personal Local Authority Searches, Land Registry Documents, Anti money laundering products, Planning searches, Utility Searches, Drainage and Water Searches, Energy Performance Certificates, Fire risk assessments, Air conditioning surveys, Asbestos surveys, Lease plans, Floor plans, Virtual tours, Company searches. Search products are being added all the time, giving customers the widest possible choice and complete oversight of the market. Most importantly, dedicated account managers are at the end of the phone to help with any queries, to chase up outstanding searches and to use their local knowledge to help you select the optimum search option.

ETSOS customers can also access the free to use Quotation and Referral System (QRS). This can be deployed externally by law firms, where they roll it out to local estate agents and IFAs to enable them to get instant quotes on a conveyance, and to collaborate more easily. It can also be used internally, to help improve the efficiency and quality of the quotation process; law firms can generate a detailed quote in less than sixty seconds while a caller is on the phone, with the ability to email out a fully formatted PDF with a ‘click to accept’ option.


Contact: Paul Tucker

Tel: 01524 220000

Email: [email protected]

Address
Units 2 - 5
Willow Mill
Fell View
Caton
Lancaster
LA2 9RA

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