Case management provider InTouch has published a new whitepaper exploring how artificial intelligence is being used in day-to-day legal work, combining industry roundtable insights with anonymised patterns drawn from thousands of AI interactions on live matters within the InTouch platform.
With growing pressure on firms to improve efficiency while maintaining oversight and compliance, many are now looking at where AI can support routine legal work without increasing risk.
Titled ‘From Hype to Habit: Practical AI for Day-to-Day Legal Casework,’ the report brings together perspectives from legal technology advisers, compliance specialists, operational consultants and change management experts who took part in InTouch’s recent Consultant & Influencer AI Roundtable.
Alongside those discussions, the whitepaper also analyses how lawyers are currently using AI in real workflows inside a case management environment.
The findings suggest that while awareness of AI across the legal sector is now widespread, consistent day-to-day use often begins with smaller groups of early adopters within firms before gradually spreading as confidence and safe usage patterns develop.
The report highlights several practical use cases where AI is already supporting everyday legal work, including:
- Drafting and refining client communications.
- Summarising documents and long email chains.
- Helping lawyers quickly understand what is outstanding on a matter.
- Explaining complex legal points in clearer, client-friendly language.
Analysis of anonymised usage patterns inside the platform suggests the most common use cases centre on communication and information handling, with tasks such as drafting emails, summarising documents and identifying next steps within a matter appearing frequently in day-to-day use.
Commenting on the report, Dale Rounce, co-founder of InTouch, said:
“There is a lot of discussion in the market about AI, but firms are increasingly asking a more practical question – where does it actually help in day-to-day casework?
What we are seeing is that AI is not replacing lawyers. It is helping teams move work forward faster by reducing the friction around routine tasks such as drafting communications, summarising information and navigating matter data.
The firms seeing the most value tend to start with small, repeatable use cases and build safe habits around them.”
The whitepaper also highlights the importance of guardrails when adopting AI within legal workflows, including human oversight, clear instructions, strong data governance and consistent review of outputs.
One concept highlighted in the report is a ’10-80-10′ model for safe AI use, where lawyers define the task clearly, AI produces a draft or summary, and a human reviewer completes the final checks before anything is sent or saved.
The full whitepaper is available to download here: https://www.intouch.cloud/whitepaper/law-firm-ai-adoption
About InTouch
InTouch is an award-winning case management platform designed for modern law firms. The platform supports structured workflows, document management and automation across multiple practice areas, helping firms manage matters, communications and data within a secure environment.
InTouch also includes integrated AI features designed to assist with everyday legal tasks such as drafting communications, summarising information and extracting structured data from documents while keeping work inside the matter with full permissions and audit trails.
Learn more at: https://www.intouch.cloud
