Webinar: Dealing with your New Conveyancing Enquiries

Every single day, residential conveyancing departments receive telephone calls from prospective clients looking for a quote. But every single day, the majority of conveyancers lose new business because of the way these calls are handled. Those receiving enquiries often feel that is an administrative task, rather than an important business development role. 

How quote calls are dealt with is essential to your firm’s long-term financial success. Let’s face it, there is no point spending time and money trying to generate enquiries if you fail to convert them when they come in 

“85% of firms almost unconsciously regard the giving of ‘residential conveyancing quotes’ to potential clients as a purely ‘low level’ administrative task. These firms simply don’t recognise that these ‘quotes calls’ are the ‘lifeblood’ of new business, where use of the right techniques and performance can have a transformational effect on the firm’s conversion rate results and revenue.” Converting telephone enquiries into business, Professor Ian Cooper & Howard Cooper

Find out how to convert more quote calls in a free webinar

Tackling this issue head-on, I provide conveyancers with the skills needed to turn telephone enquiries into new business in a free webinar.

In this webinar, I’ll demonstrate how using a revolutionary video training system (Converting Enquiries For Residential Conveyancing) can dramatically increase your conveyancing quote conversion rates and therefore increase your revenue. 

From the training you’ll also find out: 

• The areas of quote call handling that most need to be improved and developed 
• The techniques required to transform conversion rate success 
• How to differentiate your firm from competitors 
• Practical tips conveyancers can implement to ensure an increase in conversion rates  
• How firms who have made quote call handling a priority have benefited 
• How, with just an extra 10% success in conversion rates, your firm could earn an additional £100,000 every year 
• And more! 

Having worked with conveyancing businesses and departments of all sizes over the past 30 plus years, I know that there is a real problem when it comes to how the vast majority of firms deal with requests for residential conveyancing quotes. But, having also helped around 900 legal firms to generate more business – both in the UK and overseas – the good news is that the skills and techniques needed to turn this situation around are not difficult to master. 

In fact, for firms that both recognise the opportunities and take the required steps to improve, the results are often transformational. For example, I have seen a firm who averaged a 15% conversion rate, increase to almost 90% in just three months, while putting their fees up. Merely by changing a few key things about the way they dealt with quote enquiry calls.  

This article was published by Converting Enquiries as part of their advertising agreement with Today’s Conveyancer.

The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.