Stockport based ONP Solicitors has said there are positive indications in the remortgage market as it processed more than 3,000 remortgage transactions on Monday 3rd April. With more than 1.5m five-year fixed rate mortgages reaching the end of their fixed period this year, ONP suggest this is just the “beginning of what is to come this year.”
The firm says it completed 120,000 transactions in 2022 across sale, purchase and remortgage and in February came in for criticism in the national press for its service and client relationship management. In response CEO Nick Hale hit back saying ONP had become “the latest whipping boy” for the publication pointing to the number of negative reviews accounting for only 0.7% of cases, with upheld claims sitting at 0.13%.
Customers reviewed on Monday gave ONP a Trustpilot score of 4.8 out of 5. Commenting on the achievement, Nick Hale, Chief Executive Office at ONP said:
“This record completion rate is an indication of what is to come this year. The fact that we are able to efficiently complete over 3000 remortgages in a day is a reflection of the strategic decisions we have made this year to invest in the number and quality of case managers at ONP. It is also a testament to the dedication and hard work of those case managers, that they were happy and able to work in the way they did to ensure that everyone completed when they needed to.
As the remortgage market is expected to see an almost unprecedented peak in volumes this year, ONP Group is well-prepared to serve clients across the country. Our success in breaking our daily remortgage record is just one example of our commitment to providing exceptional service to our partners.
With the brilliant people we hire and our strategic investments in innovative technology, we are confident in our ability to meet the demands of the market and continue to grow as a company.”
ONP says it is”primed for success” in 2023 with an “unwavering focus on speed and quality of service firmly in its mandate, the company is dedicated to providing its clients and partners with exceptional experiences.”
