Transparency Countdown: Do’s and Don’ts

Transparency Countdown: Do’s and Don’ts

With just three days to go until property and probate lawyers have to publish certain price, service and quality information on their websites (or in alternative formats if requested), the Council for Licensed Conveyancers (CLC) has outlined some key do’s and don’ts for practices getting ready for the new rules.

DO

  • You must display ‘Cost Information’ in a prominent place on your website.
  • You must display ‘Service Information’ on your website.

o   You can include the national average timescales of transactions to fulfil the requirement of ‘indicative timescales’.

o   You may wish to include reviews or links to third party feedback platforms on your website.

  • You must display regulatory information on your website.

o   This includes displaying the CLC secure badge in a prominent place.

  • You must display details of the complaints process including access to the Legal Ombudsman and redress information on your website

DON’T

  • You do not have to use a cost estimate generator to be compliant. Publish prices in a way that works best for you and your clients.
  • You do not have to list your entire fee scale, but you should provide examples of your fees that cover a broad range of services and transaction types.
  • You do not have to disclose specific details of referral arrangements on your website, but you must say if you enter into such agreements and the average fee, or range of fees, you pay.

The new rules are part of a cross-industry push to empower consumers and foster innovation and competition across the legal services market.

You can see the new rules which come into effect on Thursday 6 December, along with guidance and templates here: https://www.clc-uk.org/lawyers/informed-choice/

 

This article was submitted to be published by The Council for Licensed Conveyancers as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

 

The Council for Licensed Conveyancers

http://www.clc-uk.org/

A history of innovation in specialisation

The Council for Licensed Conveyancers was established in 1985 to foster competition and innovation in the conveyancing market. 30 years on we are still helping legal businesses thrive by finding new ways to meet changing customer expectation.

Our approach is to support firms to achieve compliance and to accommodate different ways of working where we can. Our experience as a specialist regulator of conveyancing and probate allows us to tailor our regulation to those areas of property law.

The Legal Services Board’s recent report on regulatory standards gave the CLC the highest overall rating of any frontline regulator and an independent report by IFF (a research company) found that three quarters of licensed conveyancers believe that regulation by the CLC provides value for money and supports innovation and growth in their business.


Contact: Stephen Ward

Tel: 0207 250 8465

Email: [email protected]

Address
Council for Licensed Conveyancers
CAN Mezzanine
49 – 51 East Road
London
N1 6AH

1 Comment

  • You no longer have to provide ANY referral information, but still need to do so in the client care letter, as you do now, when someone becomes a client (if appropriate); this will be reflected in a change to the SRA guidance.

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