Study shows huge opportunity to increase conveyancing fees

Study shows huge opportunity to increase conveyancing fees

A new study from TM Group has revealed that almost a third of conveyancers failed to provide an estimate when contacted by phone to ask for their conveyancing fees. The findings, part of TM Group’s ongoing research programme, were made in their most recent mystery shopper exercise looking into the service offered by conveyancers when handling new business enquiries.

The research looked at the end to end process of a consumer looking to appoint a conveyancer and the results give insight into the areas of: online presence, call handling, building rapport and finally closing new business.

One of the biggest surprises from the exercise was the number of firms that didn’t provide either a quote on the phone call or follow up with a quote after the call.

Ben Harris, Marketing Director at TM Group commented: “With the range of tools available to help conveyancers, such as the TM quote conversion tool that assists conveyancers to provide an accurate quote within just a few seconds, it is a shock that so many firms don’t have this simple process taken care of.”

Some firms also seemed reluctant to take on new business, with one particular conveyancer stating, “We’re far too busy to take on any new clients.”

Ben continues: “With many firms keen to see an increase in conveyancing fees, this research identifies a huge opportunity to raise the customer service bar and for those that do, not only will they achieve a quick and effective way to stand out from their competition but also in the process, increase both their fees and new business conversion.”

The resulting report recommends 11 steps that decision makers at conveyancing firms can implement straight away to improve customer service and increase revenues.

For further details on the study and report, download a copy of the Customer Service Home Truths whitepaper report.

This article was submitted to be published by TM Group (UK) Limited as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

tmgroup

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tmgroup make the complexities in the property transaction beautifully simple; bringing together over 20 years’ experience as a leading provider of property searches, as well as related data and technology services, to support all connected parties across the chain – including residential conveyancers, real estate professionals, and estate agents – with the latest, innovative solutions to help improve communication, efficiency and collaboration. Thinking about switching? You’re in safe hands… To date, tmgroup have successfully processed over 20 million property searches. In addition, tmgroup holds ISO 27001 certification, Microsoft Gold Partner and Investors in People status, ORB (Organisation of Responsible Businesses) membership, and regularly receives great client feedback, including;

  • “The team are unfailingly helpful.” – Marina Wickens, Legal Director at Foot Anstey LLP.
  • “Easy to navigate and very simple to order. I love the choice of searches available. – Jane Stark, Partner at Rainbow Law.
  • “Thanks to tmgroup’s time-saving technology, we’ve significantly reduced the admin time per transaction, and this has helped our team work far more efficiently.” – Arash Dinari, Head of Commercial Property at Wolferstans Solicitors.
If you want to talk through any of the above, please get in touch directly with Martin Manning, Head of Account Management, on 07747 216424. Key Services
  • Residential Services include: Mapping Solutions, New Build Services, Risk Management, Quote tool, Consumer portal, Post-Completion, and mio Chain View
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Address 1200 Delta Business Park Swindon Wiltshire SN5 7XZ Key Contact Name: Martin Manning Tel: 07747 216424 Email: Martin.Manning@tmgroup.co.uk Linkedin Acc: https://www.linkedin.com/in/m-manning

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