hard documents

Regulated firms still relying heavily on hard documents for customer ID

Almost two thirds of regulated firms believe hard copy documents provide reassurance a customer is genuine, latest anti-money laundering data has revealed.

Despite questions of validity, nearly half of all firms questioned still use hard documents like passports, IDs and utility bills in some way to verify new business customers, despite more than 83% being aware of digital systems for electronic verification (EV).

The data also highlights the North East and the East of England as hotspots with more than 40% of firms relying on manual verification alone.

Meanwhile, the same number of regulated firms in the South East believe manual verification is the only way to truly guarantee a person’s ID.

All is revealed in a wide-spanning survey of 500 regulated businesses across the UK, conducted by leading anti-money laundering (AML) software specialists SmartSearch.

The survey covers businesses across legal, property, banking and finance sectors and forms part of SmartSearch’s Electronic Verification Uncovered campaign.

The shocking findings come as passports continue to be the most attacked form of identification. 2020 saw a 41% increase in ID fraud, generating losses of $712 billion and fresh opportunities for money laundering and serious organised crime. Martin Cheek, managing director of SmartSearch, commented:

“With the number of fakes and forged documents rising – no doubt helped by criminals looking to circumvent growing sanctions, the latest data should sound alarm bells to businesses who wrongly believe hard copies are secure.

This reliance on flawed manual checks is even more worrying as our data reveals many businesses aren’t confident enough to spot a fake. If there’s ever been a case for switching to a digital system and adopting electronic verification, now is certainly the time.”

Automated AML systems offer the certainty of EV, allowing users to complete thorough checks in just a matter of seconds. These can be completed as part of onboarding or while retro-screening existing customers, meeting the necessary Know Your Customer (KYC) requirements.

As global sanctions increase, a system like SmartSearch can even offer automatic monitoring and high-risk country reporting. This allows users to immediately identify both new and existing clients who are now subject to sanctions or even regarded as a politically exposed person (PEP). Cheek added:

“Going digital and improving compliance must move higher up the agenda for businesses, especially in the current climate. Even if it’s not for sake of efficiency but as regulators continue their crackdown and the number of hefty fines increase.”

Join nearly 5,000 other conveyancers – sign up to our newsletter

One Response

  1. Nothing in AML happens “un seconds”. And current EV platforms are hard work & less resilient than .gov sites, let alone amazon

Want to have your say? Leave a comment

Your email address will not be published. Required fields are marked *

Read more stories

Join over 7,000 conveyancing professionals – Check back daily for all the latest news, views, insights and best practice and sign up to our e-newsletter to receive our daily and weekly round ups

You’ll receive the latest updates, analysis, and best practice straight to your inbox.

Features