A property lawyer has joined Yorkshire-based estate agency North Residential as Head of Sales Support to help ‘bridge the gap between clients, estate agents and conveyancers.’
With 33 years experience, most recently at Berwins Solicitors where she has was a director, Jo Randall joins North Residential to launch the new sales professions service.
“The team at North Residential are committed to changing the narrative around estate agents and I am proud to be joining the business to support their ambitions to provide a unique and holistic service to their clients.
said Randall on her appointment, adding
“In an ever-changing market, the need for professional sales progression to keep property chains together and secure successful sales has never been more important and, with so many parties often involved, communication is the key to success. As a former solicitor, I am able to effectively communicate with all parties, as well as having the experience to spot potential issues and challenges which may impact the transaction, and ensure our clients are fully informed at every stage. I am really looking forward to supporting our clients and guiding them through what is often a lifechanging time.”
The service supports clients from the start of their home moving journey, through to completion with Randall bringing her wealth of expertise and experience to the agency, which covers Harrogate, North Leeds, Ilkley and the newly renovated Pocklington office.
Speaking of Jo’s appointment Harlan Pollitt, Director, North Residential, said;
“We are delighted to welcome Jo to the team in what we believe will be a transformative role for the business and our clients. Jo brings an unbelievable wealth of legal knowledge, local and regional contacts and, above all, a genuine desire to create a unique blueprint for how improved relations between estate agents and solicitors can improve service levels, not just for our clients, but nationally as well.
“We are also incredibly proud to have recently opened our newly renovated Pocklington office which we purchased in 2023. Having worked in Pocklington since 2023, the new office is a testament to the success and growth of our team there and our commitment to investing in the local area and supporting the local economy.”
8 responses
What gap? Leave us alone; let us get on with our job; await your commission.
Good to see the spirit of collaboration there Michael….
You may be the centre of your world @Michael, but there are other people involved in residential transactions that need to be kept up to date, reassured things are moving forward, or advised if they aren’t so they can make early decisions about whether to proceed with their sale or purchase.
My job will be done quicker if I am left alone, without being nagged every 5 minutes by these progressors. They do not need to know whether I have recevied my searches or not. They will have been cc’d to my emails, which gives them a very good idea, but of course they don’t bother checking their file before emailing me about something I have already advised them previously. Estate Agents step aside, let the professsionals do their job.
Wow, Michael. You know how to make friends and influence them!
Who do you work for?
Why are you so anti transparency within the transaction?
I appreciate you’re likely to be more efficient if you didn’t have to speak to anyone but unfortunately that isn’t how it works. I’m assuming you don’t have a CMS that automatically sends out milestones updates out a visible dashboard for that’s involved in the transaction to see.
However, if you did, you’re much more likely to be left alone.
Lol what a load of nonsense.
The conveyancer’s client is paying the conveyancer’s fee for a service and owes that client a duty of confidentiality and should not be copying others into correspondence. The conveyancer is not being paid by any agent in the chain who should obtain their information from the buyer or seller. The agent should encourage the buyer or seller to obtain an update for their own conveyancer and report back to the agent.
I see no issues cc’ing agents if the cleint does not object. I agree that the EA should not be contact us. Not at all. The Law Society sould step in and make it clear that we are under no obligation to engage with the EA. It’s got out of control. They are very happy to put pressure on us, but when there is a problem after completion then miraculously it is nothing to do with them and “you shoudl contact your solicitor”.