With over 20 years’ residential property experience, Victoria Pollington leads Birketts’ Norwich Residential Real Estate Team and the department’s Lifetime Lending/Equity Release sector. She advises a range of clients, both individual and company, on the full spectrum of residential property transactions including complex and high value matters. Victoria is experienced in drafting complex documents such as transfers involving multiple and part titles, deeds of release and licenses. She is a member of the Equity Release Council which allows her to advise and achieve the best possible outcome for clients. Last month, Vicky was named Conveyancer of the Year at the British Conveyancing Awards.
What was your career path to your current role?
I began by studying A level Law, which confirmed my interest in pursuing a legal profession. I went on to study CILEx through long distance learning, balancing academic work with gaining practical experience.
Shortly after finishing college, I was given the opportunity to begin fee earning work at a local high street firm, which provided an intensive introduction to the realities of legal practice.
Over time, I progressed to the position of senior associate at my next firm, where I was also responsible for managing one of its satellite offices. In January 2018, I joined Birketts, and in March 2020 I was appointed team leader of the Norwich Residential Real Estate practice. This role has enabled me to further develop my expertise while leading and supporting a growing team.
What keeps you motivated in your work?
What keeps me motivated in my work is the people I work alongside every day. Coffee certainly helps, but it is the strength, positivity and commitment of the team that genuinely drives me. We have a culture where colleagues support one another, share knowledge and celebrate each other’s successes. It feels less like coming to work for a firm and more like being part of a close‑knit community. That sense of belonging, combined with the shared goal of delivering excellent client service, is what motivates me to give my best.
What has been the best development in conveyancing in the last 20 years?
The most significant development in conveyancing over the past 20 years has been the shift towards a fully digital, paperless and increasingly connected process. The move away from traditional paper-heavy methods has brought greater speed, transparency and efficiency to property transactions.
What’s the best piece of advice anyone ever gave you regarding your career?
My father first introduced me to the poem Don’t Quit by Edgar Albert Guest and it has been a source of strength when times have been tough, both professionally and personally. Its central message is that setbacks, frustration and slow progress are a normal part of any challenging journey, but giving up too soon can mean missing out on success that may be just within reach. It reminds us that circumstances often improve when they seem hardest, and that resilience, patience and steady effort are what ultimately lead to achievement.
Tell us something people may be surprised to know about you…
In 2023 I was diagnosed with breast cancer. I was away from work for a month following emergency surgery and then underwent four months of chemotherapy followed by nine rounds of radiotherapy and ongoing treatment. I have now successfully returned to work and am in remission, leading my team from the front. I’m also now training for the London Marathon, having been lucky enough to secure a ballot place, and hope to raise funds for local charities.
What does winning a British Conveyancing Award mean to you?
Winning a British Conveyancing Award is far more than a professional accolade. For me, it represents the culmination of a journey shaped by resilience, determination, and a deep commitment to the future of our profession.
When I began my career in residential conveyancing, I never imagined that one day I would be standing as a legal director at Birketts. The path to this point has been one of steady progression – learning from exceptional colleagues, developing my skills through years of complex transactions, and building the confidence to lead. I am proud of the lawyer I have become and of the contribution I make every day to our clients and our team. This award feels like a recognition not only of what I do, but of the values and work ethic that have guided me throughout my career.
It also holds a deeply personal significance. My battle with breast cancer was a chapter that tested me in ways no professional challenge ever could. Continuing to progress in my career during treatment and recovery required strength I didn’t always know I had. I learned to be kinder to myself, to accept support, and to keep moving forward – sometimes slowly, but always purposefully. To be recognised now, on the other side of that experience, feels profoundly meaningful. It is a reminder that adversity does not define us; how we rise afterwards does.
Finally, this award reinforces the importance of my commitment to Next Level Law. I believe passionately that our profession should continue to evolve – modern, accessible, human-focused, and forward‑thinking. Whether through mentoring, raising standards, embracing smarter ways of working, or creating an environment where people can genuinely thrive, I want to help shape a future where conveyancers feel valued and empowered. Winning this award encourages me to push that mission even further.
In many ways, this recognition is both a celebration and a motivator. It honours the journey I have taken so far, and it energises me for everything still ahead. I am grateful, proud, and more committed than ever to contributing to a profession I truly care about.
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One Response
Power to your elbow Victoria.