Developed on the combined experience in the conveyancing industry of over 40 years by leading industry figures Chris Harris, Karen Babington and Julie Williams.
As a strong, business-minded team, The Move Exchange are committed to helping firms win and nurture new business leads whilst improving conversion rates and the value of your customer service.
The team has seen significant growth during 2019, expanding to include a wide range of legal knowledge and experience, ensuring that your clients are in the best hands. With a strong and proven track record of success, we help our chosen partner law firms to offer the very best in customer service to their clients, whilst also making sure that fee earners are supported.
Find out more about we can help >
Find out more about how we can help >
Find out more about we can help >
Contact Sarah Brocklebank on 0330 223 2913
sarah.brocklebank@themoveexchange.co.uk
The Move Exchange, 67 High Street, Tarporley, Cheshire, CW6 0DP
Ever wonder what your customers really experience when they contact your offices? The way a member of your team answers and subsequently handles a phone call can make or break a relationship with your prospective
Getting feedback is a great way for businesses to learn and improve on areas that they may be struggling in. Many sectors have mystery shoppers, and the conveyancing sector is no different. In a highly
Here are our top tips to help you when you’re objection handling. Take a walk in your client’s shoes Buying a house is one of the most stressful things a person will do in their
We have discussed previously the importance of recognising the difference between call handling, and enquiry handling. While the two share certain traits, there is more nuance to being able to build rapport with and win
In our first blog, Sarah Brocklebank of The Move Exchange considered how the person who answers the phone in your business positively or negatively affects the caller, and how we might be able to influence
In the first of a two part blog, Sarah Brocklebank of The Move Exchange invites you to consider how effective your firm’s call handling is. Do you have different call routes for existing customers and
Here are our top five steps to winning more business from existing enquiries. Build Rapport First and foremost… pick up the phone! In a digital age the telephone is still the most effective way to
Top tips to stand out against your competition when it comes to quoting. If you could increase the number of case files you open, without increasing the number of enquires you have to generate, what
Recent research* has revealed that over half (59%) of consumers will shop around for at least two or more conveyancing quotes, with home movers willing to pay more for convenience.
The Move Exchange is pleased to announce the launch of its new website.
Do you know what consumers are saying about your firm online?
When it comes to maximising business success, it’s important to make the most of every opportunity.
Given the volume of complaints that the industry receives, it is clear that conveyancers don’t have the best reputation.