The Legal Services Board has published new research on the challenges consumers face when complaining to lawyers and law firms about their services, with recommendations for improvements. Participants in this “deliberative” research said the ideal

The Legal Services Board (LSB) has launched a consultation on its draft statutory guidance on promoting technology and innovation to improve access to legal services. LSB research estimates that 3.6 million individuals have an unmet

The Legal Services Board (LSB) published its Annual Report and Accounts for the year ended 31 March 2023. It describes the work completed and the LSB’s impact, focused on ensuring legal services are accessible and

The Legal Services Board (LSB) has published a qualitative study on the experiences of 30 legal professionals from underrepresented groups trying to get into, feel part of, and succeed in the legal profession. While not

The Legal Services Board (LSB) has appointed Richard Orpin as its new Director, Regulation & Policy. He will lead the LSB’s policy, research and regulatory teams from June 2023. Richard joins from Ofcom, where he

The Ministry of Justice and Legal Services Board (LSB) have announced the appointment of Alan Kershaw as the new Chair of the LSB. He has been appointed for a four-year term effective from 1st April