Consumers urge legal providers to use complaints feedback to improve services, research shows
The Legal Services Board has published new research on the challenges consumers face when complaining to lawyers and law firms about their services, with recommendations for improvements. Participants in this “deliberative” research said the ideal complaint process would be based on empathy, transparency, accessibility, fairness, and ease. They said providers should make it easy for […]
New CILEX Vice President to focus on providing opportunities without barriers
Yanthe Richardson, Managing Associate in Foot Anstey’s New Homes and Plot Sales team, has been announced as the Vice President of the Chartered Institute of Legal Executives (CILEX). CILEX is the professional and regulatory body for Chartered Legal Executives and CILEX Lawyers, Paralegals and other legal practitioners. Its vision is to create more accessible opportunities […]
What conveyancers should know about recent Land Registry updates
The goal of conveyancing is to ensure a smooth and legally valid transfer of property ownership. To do so, conveyancers need to keep up with the latest changes. The Land Registry has been making some important updates in recent times which are shaping how conveyancers work. In this article, we’ll talk about what these updates […]
Using custom API’s and Webhooks alongside case management
DezrezLegal is an award winning and highly reputable company specialising in residential conveyancing since 2010. In 2022 they made the decision to move from their existing case management system supplier because they felt that they needed a more client focussed and innovative system, which would enable them to streamline their processes and demonstrate the exemplary […]
Customisation in Legal Case Management Software: The Key to Law Firm Success
In today’s competitive legal landscape, law firms face numerous challenges, including increasing caseloads, growing client expectations, and evolving regulatory requirements. To stay ahead, law firms need efficient and effective tools to manage their cases and streamline their operations. Legal case management software has become a critical tool for modern law firms, but not all software […]
Thousands more estate agents register with HMRC for money laundering supervision
More than 20,000 UK estate agency branches have registered with HMRC for money laundering supervision – an increase of around 3,000 branches in 18 months, according to new analysis from risk management platform Thirdfort. Some 20,059 UK branches across the country have registered with HMRC, the anti-money laundering supervisor for the estate agency sector, according […]
Landlord concerns over abolition of no fault evictions could see ‘roof cave in’ on buy-to-let market
A London firm has reported a “significant rise” in enquiries from landlords seeking to sell their buy-to-let properties ahead of the eventual introduction of the Renters Reform Bill. Under Section 21 of the Housing Act 1988 landlords are currently allowed to evict tenants on periodic tenancies without providing a reason. However, the Renters Reform Bill […]
Law Society recommends rise in salary for trainee solicitors
Aspiring solicitors should be paid £23,122 outside of London and £26,068 in London for qualifying work experience (QWE) for the Solicitors Qualifying Exam (SQE) or during their training contract, the Law Society of England and Wales has suggested. “We consider the increase in the recommended salary for aspiring solicitors to be appropriate at this time,” […]
Calls for LISA reform amidst Consumer Duty ‘foreseeable harm’ rule
The number of people making unauthorised withdrawals from a Lifetime ISA (LISA) rose by 56% to 74,650 in the 2022/23 tax year – up from 47,850 in 2021/22 – leading to calls for reform in the context of the Consumer Duty’s “foreseeable harm” rule. The withdrawals amounted to a huge £47.2 million hit to savers […]
