Converting Enquiries - Residential Conveyancing is a unique online video training system from industry renowned Professor Ian Cooper.
The system enables conveyancing departments to make more money from their existing sales pipeline, by increasing their telephone quote conversion rate. To find out more please visit the website.
Key features of the training include:
About co-creator of the online training system Professor Ian Cooper
Professor Ian Cooper is regarded as Britain’s most experienced specialist business development consultant and skills trainer for the legal sector. Ian has 32 years of very specialist experience of helping around 900 legal firms of all sizes generate more business in the UK and overseas. Ian is also a well-known international business speaker and the author of 16 books published in 14 languages and 56 countries. The most recent of these is the ‘Financial Times Guide To Business Development: How To Win Profitable Customers And Clients’, which was shortlisted at a recent best business / management book awards ceremony. He also edits and writes an independent blog based on his Financial Times branded book. In recognition of his work in the fields of law firm business development and customer / client service, Ian was awarded a Visiting Professorship at Henley Business School, part of the University of Reading.
About co-creator of the Online Training System Howard Cooper
Howard was formally Director of Training and Customer Service for a major national legal brand and has personally supported over a 1000 call handlers / partners / solicitors / fee earners to create positive change. He has also been responsible for some of the largest mystery calling projects ever carried out. Howard has a phenomenal reputation for his hugely engaging, entertaining and pragmatic ‘in house’ and public training courses for law firms on the issue of improving telephone enquiry conversion rates. He has over the years, successfully helped some of the largest firms in the world, with their client and customer engagement areas. Additionally, he is a leading expert on NLP, and how to use it in the context of improved communciation skills for lawyers.
To find out how to make more money from your existing sales pipeline please visit the website.
A special webinar for conveyancers from Britain’s leading specialist in quotes conversion. Professor Ian Cooper & Howard Cooper WATCH THE WEBINAR NOW Immediate Access – £97.00 exc. VAT WHAT IS THE PROBLEM? Once you have to indicate your fees for residential conveyancing on your website, what can you do to get potential clients to choose you … […]Read More
As was stated in the first instalment of this article, the importance of personalising an email quotes letter and ensuring your first contact with the customer is decisive and positive is very important in converting enquiries. Failing to provide a differentiated email quotes letter that clearly states the benefits of using the firm could impact […]Read More
Do you send out an email quotes letter to people who have rung for a residential conveyancing quote? What proportion of your email quotes letters convert into business? Of course it is a good thing to email a potential client details of your conveyancing quote, BUT there is a massive general problem, which is having […]Read More
In my previous article on this very important topic, I wrote about the major research survey into how firms nationwide deal with their telephone quotes calls. It highlighted a catalogue of missed business opportunities. In this article, I summarise the 7 key strategic issues that all firms should discuss and debate in their next departmental […]Read More
Telephone Quotes For Residential Conveyancing: Finding The Missing Millions – by Professor Ian Cooper, law firm skills trainer / consultant, Author of the ‘Financial Times Guide To Business Development’ Every single day most firms with a residential conveyancing department receive telephone calls from prospective clients who ask the question … “Can I have a quote […]Read More
Every single day, residential conveyancing departments receive telephone calls from prospective clients looking for a quote. But every single day, the majority of conveyancers lose new business because of the way these calls are handled. Those receiving enquiries often feel that is an administrative task, rather than an important business development role. How quote calls are dealt […]Read More
Conveyancers across the UK can see their quote conversion rates soar by using an innovative video training tool. In fact, Talbots Law Solicitors in the West Midlands increased its residential conveyancing conversion rate by a whopping 45% by using the techniques taught in ‘Converting Enquiries For Residential Conveyancing’. A smarter approach to call conversions Having helped around […]Read More
This is because they don’t know how to effectively turn new enquiries into profitable business. Nevertheless, just an extra 10% increase in conversion rates could give the average firm an additional £100,000 every year. So, something must be done if you want your business to grow and thrive. Often, spending money on marketing to generate more enquiries can seem like […]Read More
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