Moneypenny Launches Dedicated Business Continuity And Disaster Recovery Product For Law Firms

Moneypenny Launches Dedicated Business Continuity And Disaster Recovery Product For Law Firms

As part of its award-winning telephone answering provision for the legal sector, Moneypenny will be offering a dedicated Business Continuity and Disaster Recovery product to law firms from July 2012. This new product will ensure firms comply with Lexcel v5, adhere to the Code of Conduct and maintain client experience.

Moneypenny recognises that a major contributor to positive client communication experience, compliance and commercial common sense for any law firm, is to ensure that Business Continuity and Disaster Recovery processes are in place – and can be relied upon.

One of the areas where this is most visible to clients is a firm’s switchboard provision and the ability to make consistent telephone contact with lawyers at any time. In many cases, this issue presents significant frustrations for clients (negative client experiences) when having to queue or hearing out of office announcements.

An unmanned switchboard could be the result of a receptionist’s inability to get to work; a minor technical failure, such as a switchboard breakdown; or something more catastrophic, like a network or exchange failure external to the firm itself. In the event of network disruption, the impact would be felt in seconds, but more alarmingly, could go on for extended periods. Peace of mind would come from being able to invoke the firm’s implemented business continuity plan, by switching all calls to Moneypenny.

Joanna Swash, Director at Moneypenny, comments: “Working with over 700 law firms means we have first-hand experience of the challenges the legal profession faces on a daily basis. For this reason, we already offer an experienced team who are dedicated to looking after calls for the legal sector.”

“Moneypenny’s new Business Continuity and Disaster Recovery product will be available to clients with only a small set up fee and monthly retainer that’s dependent upon size of firm. Essentially, we see the service as a low-cost ‘insurance policy’ which gives firms the ability to switch calls to us immediately, should they have need to do so. Quite simply, it’s a quick and effective way of ticking all the boxes when it comes to maintaining high service levels, maximising internal resources and presenting a professional front at all times.”

Moneypenny is also positioned to be able to offer consultancy and audits on existing Business Continuity provisions for telephony. For more information, please call 0333 355 7721 or email [email protected]

Key product benefits:

– Conform to Lexcel v5 standard of Business Continuity / Disaster Recovery

– Adhere to the Code of Conduct

– Adhere to the requirements of the LSC and other potential funding bodies

– Respond to the current demands of tenders for legal services

– Ensure that client experience is at least maintained and probably enhanced

– Sustain out of hours contacts with clients

– Offer a professional and commercial service


Over 1,000 law firms, including 65 of the Top 200, trust Moneypenny’s 55-strong team of legal receptionists to handle the calls and live chat they can’t get to. Our flexible support is allowing firms of all shapes and sizes, from sole practitioners to the Magic Circle, to ensure every lead is captured in the most cost-effective way possible. 

Moneypenny Receptionists get to know your firm, handling calls and chats exactly as if based in your office. They are on hand either all of the time, or during peak times when your staffing levels are low. 

If you need someone to make outbound calls on your behalf, Moneypenny Receptionists can do this too. They’ll pre-qualify leads or arrange and follow up on appointments, leaving your team able to prioritise valuable opportunities first.

  • Only pay for support when you need it
  • Focus on what you do best
  • Deliver outstanding service
  • Stay resilient now and over the months ahead

Telephone Answering

1 in 10 calls to a law firm is a brand new business enquiry. Make sure you are not letting any opportunities slip through the net.

Telephone Answering for law firms >

Live Chat

41% of chats generate a new enquiry. Vastly improve the ROI of your website and capture more leads with Live Chat.

Live Chat for law firms >

Outbound Calling

The ultimate way to generate more and better quality leads. Trained Moneypenny Receptionists will nurture leads to the point of conversion, leaving your in-house team free to focus on delivering their expertise.

Outbound Calling for law firms >

Don’t just take our word for it. Discover the ways we help law firms just like yours >

Experience Moneypenny for FREE

Put our award-winning services to the test. With no set-up fees or ongoing commitment, you could be briefing your Moneypenny Receptionist today. 

Get your quote >

Key Services

Key Contact

Bernadette Bennett - Head of Legal Sector
T: 0333 202 1005
E: [email protected]
LinkedIn: Bernadette Bennett


Western Gateway
LL14 7ZB

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