The 2025 Local Land Charges Awards have been launched by Land Data with teams across England and Wales nominated for their commitment to consistently high levels of customer service over the past year.
The awards themselves are hosted at the Local Land Charges Training and Development Event on 11th March 2025 at The Radisson Blue Hotel, East Midlands Airport. Customers requesting LLC1 and CON29 enquiries are encouraged to nominate the LLC teams who have, in their view, excelled in four key customer service areas: speed, quality of information, helpfulness and issue resolution. There are four customer satisfaction awards – one for District Councils, one for Metropolitan Councils, one for Unitary Councils and one for London Boroughs. The closing date for entries is 29th November 2024
The 2025 awards introduces The Boothroyd Outstanding Contribution Award in memory of the late Jan Boothroyd who dedicated her career to Local Land Charges and led Land Data for 12 years before losing her battle to cancer in 2024. Supported by Land Data, the award encourages nominations for exceptional individuals who are doing more than the day job – they are committed to making a real difference in Local Land Charges
One of the key measures of LLC customer service is the speed of search turnarounds which, according to National Land Information Service (NLIS) Hub Figures for September 2024, show the sector on target against government expectations with 79% of Local Authorities in England and Wales taking 10 days or less to return searches; with many councils turning them round in in less.
Francesca D’Auria is Senior Land Charges Officer at Swansea Council, winners of the Customer Satisfaction Award, unitary category in 2024. She said of the win:
“When we received the email to notify us that we had been nominated, it came as a complete shock and we were all in disbelief but so grateful to our loyal customers. And then on the night of the awards ceremony, we were lost for words to be voted the winners, especially as we were nominated by our customers. This award has boosted morale tremendously and made us even more determined to keep up the excellent work the team provides.”
Sponsoring this award category for the seventh year running, Andrew Simpson, Head of Innovation Business Development, the Coal Authority said:
“Customer service is something we all experience and play a part in, be that in our professional life, or as consumers. It is incredibly powerful in terms of how we judge a brand or organisation, setting the tone for all future interactions. Great customer service results in trusted relationships, customer loyalty and better business. The Coal Authority is delighted to support this Award, which reflects our own customer service values.”
Denise Durham, Local Land Charges Officer at Barnet London Borough Council said of their 2024 win in the London Borough category:
“Winning the Customer Satisfaction Award again has further cemented the team’s belief that we are doing a wonderful job and keeping our customers happy. We take great pride in our work. Knowing that the people we do this for trust us and our information makes for a happy team. We also get recognition from our work colleagues for all our efforts which is always a big plus. We have an amazing relationship with all our customers and this yet again proves that they love us!”
LLC teams can be nominated via the online form with all entries entered into a prize draw to win M&S vouchers worth £50
