The first in a two-part webinar series from Bold Legal Group and Auxilio is now live, with expert voices from across the conveyancing landscape discussing one of the profession’s most pressing challenges: how to manage post-completion work more effectively in an increasingly digital landscape.
The webinar takes a practical look at improving speed, accuracy and compliance when submitting to HM Land Registry, examining unnecessary requisitions and discussing the use of emerging technology to help reduce requisition rates.
Hosted by Rob Hailstone, CEO of Bold Legal Group, the expert panel includes Roger Holdom from HM Land Registry, TM Group’s Joanna King, Simon Black from Taylor Rose MW, and Auxilio director Adil Hamid.
Among the topics discussed by the panel was the cost of avoidable requisitions at HMLR, which is estimated to be up to £20 million a year in unnecessary effort, as well as an extra 21 days per matter.
“If you’re paying for that work to be done, and you didn’t need to receive it, that’s your cost, not ours,” Holdom said. “It’s not just admin; it’s your bottom line.”
Holdom also explained how HMLR’s 2025+ strategy will stop flawed applications at the point of submission:
“We can use digital to make life easier for everybody… The goal is a frictionless, faster Land Registry – and better business for everyone.”
On the topic of post-completion, Simon Black of UK top 60 law firm Taylor Rose said he is not convinced conveyancers treat it with the seriousness it deserves, “because they may have already been paid.”
“It has to be taken seriously…. Names being spelled incorrectly just should not happen. When firms track their data properly, requisition rates fall, and that links directly to PI insurance, lender panel status and wider operational risk. Good post-completion work safeguards the whole firm.”
Adil Hamid, Director at Auxilio, agreed many law firms still treat post-completion as an afterthought. “In a busy practice, it’s the bit that often gets squeezed,” he suggested.
Outsourcing to a specialist gives firms access to a team that does nothing but post-completion, bringing consistency, speed, and sharper quality control, he added.
“When it’s set up properly, firms often see their requisition rate drop.”
Joanna King from TM Group offered a real-world example in tracing the origins of bottlenecks, explaining how, when one firm saw a sudden spike in AP1 cancellations, it was traced back to a missed email tagging process.
Urging firms to use reporting and dashboards to surface these issues early, she added:
“There’s so much that can be done with the data we already have. It’s how firms stay ahead.”
Explaining why requisitions are safeguards, not red tape, Holdom said HMLR is registering nearly £10 trillion worth of property data across the UK and urged conveyancers to lead the way in accuracy.
He said:
“The integrity of the register starts with the conveyancer… your work protects your clients – and your own family’s homes too.”
Watch in full: Digital Change and Post-Completion in Conveyancing
