Our New Business team knows a thing or two about converting sales. From your initial pitch to the time of day you reach out, we’ve put together the best tried and tested tips to help you convert your leads.
Introduce yourself and your company
The customer will know immediately what the call is about if you mention your company name. If you’re using a lead provider like Compare My Move, mention this right away so the customer is reminded of how you have their details. This makes them more likely to stay on the phone or respond to an email.
Make all contact personal and consistent
Using a first-name basis with the customer helps to gain that initial trust. Let them know your name when introducing yourself to add a personal touch. Make sure your email communication is consistent with what you’ve discussed on the phone.
Have a good tone and pitch
Having an enthusiastic tone and sales pitch on the phone will help to convert jobs. Make sure you speak clearly and professionally in all verbal communication and send a clear and consistent message in all emails.
Contact every lead
Send an email and ring each lead for a higher chance of winning jobs. If you don’t get a response, send a follow-up email and a voicemail where you detail a quote for the job to help grab the customer’s attention. It’s also worth ringing the lead at the same time it comes in, if appropriate.
Contact at a good time for you
Contact the customer at an appropriate hour as well as a time that’s right for you too. This means you’re not rushing your call and have fewer distractions. You’ll sound more professional, attentive and further increase your chance of winning the lead.
Build rapport with the customer
Gaining common ground with the customer will help to personalise their experience with you. This increases your chances of getting picked for the job as the customer will appreciate you learning about them and their needs.
Our New Business and Partner Support teams are on hand to help you at every stage of becoming a partner. They’re always there to offer their expert advice on how you can win jobs and make the most out of your leads. Join Compare My Move for free and follow our tips to convert high.
Get in touch:
- Join for free
- 02920 660143
- joinus@comparemymove.com
This article was submitted to be published by Compare My Move as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer
