We now know which firms have been shortlisted for the 19th annual ESTAS Awards for 2022. The awards, which are sponsored by Coadjute, honour the best agents, conveyancers, brokers and suppliers for customer service in the UK. Over the course of May, the regional and national shortlisted have been revealed in a series of events held at 4pm every Friday.
A record 600 firms and individuals have been shortlisted which in large is due to the increase in subscribers to the ESTAS customer review platform which has tripled its client base in the last 24 months. The ESTAS review platform enables property professionals to demonstrate the service standards they deliver for their clients. The reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. The reviews can also be converted to Google.
This year’s shortlist has been calculated following the evaluation of 660,000 customer review ratings. An ESTAS “Standard of Excellence” kitemark has been introduced to help firms promote their service standards, as Ben Marley Commercial Director at ESTAS explains:
“The ESTAS family is growing meaning the competition to reach the shortlist is getting tougher and tougher as we attract more and more firms across agency, conveyancing, mortgage broker and supplier sectors. So – for the first time – we have introduced the ESTAS Standard of Excellence which firms must attain to make the shortlist.”
Achieving The ESTAS Standard of Excellence is a service kite mark which every firm on the shortlist should be extremely proud of. ESTAS reviews are unique because they must be completed at the end of the moving experience ensuring they provide a true reflection of the overall service received and therefore deliver a powerful marketing message to future customers.”
The full shortlists for 2022 can be found here https://www.theestas.com/2022-estas-shortlist-may
The regional and national winners will be announced at the 19th annual ESTAS ceremony held in London on 14th October. The famous awards ceremony will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals. This year’s event will also feature the first Official ESTAS After Party held in the Ballroom at the Grosvenor House Hotel, home to the BAFTAS after party. Spencer said:
“The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. Now more than ever, high-quality customer service is crucial if homemovers are going to realise their dream of getting the property they set their hearts on.”
To book your place click here.
For more information about ESTAS please visit www.theestas.com or call 01892 610245
