Two leading conveyancing firms, Convey Law and Thomas Legal, have demonstrated their mastery of these elements by achieving remarkable feats at The ESTAS Awards, the only prize for customer service in the property industry based purely on verified customer reviews.
Convey Law secured the titles of Best National Conveyancer, Best Regional Conveyancer – Wales, and Best in County – Newport, while Thomas Legal, with offices in Gloucester and London, celebrated its third consecutive win at The ESTAS. These achievements underscore both firms’ unwavering dedication to client satisfaction and showcase the transformative impact of the ESTAS platform on business growth.
Since joining ESTAS in 2017, both Convey Law and Thomas Legal have consistently aimed for the top, driven by a desire to be recognised amongst the best in the industry.
“When we first began entering The ESTAS, our goal was to reach the top because, to us, these awards are the Oscars of our industry,”
says Bradley Raynsford, Group Marketing Executive at Thomas Legal.
“They showcase the very best of the best, so being recognised among the top players is a powerful affirmation of the exceptional service our team delivers day in and day out.”
Kayley Williams of Convey Law echoed this sentiment, stating,
“Winning Best National Conveyancer, Best Regional Conveyancer – Wales, and Best in County – Newport at the ESTAS means the world to our team at Convey Law. These awards are particularly meaningful to us as they are based directly on the feedback from our clients.”
This pursuit of excellence has translated into tangible business results for both firms.
“Displaying our ESTAS awards in our reception area, on our website, and across social media consistently sparks interest,”
explains Raynsford.
“Many new clients specifically mention our ESTAS wins as a key factor in their decision to choose us.”
Convey Law has also seen significant benefits from their ESTAS membership.
“Our ESTAS membership plays a significant role in building client trust with new clients,”
says Williams.
“Our 11,000 ESTAS verified reviews offer transparency and help potential clients to appreciate the level of service they can expect from Convey Law.”
Furthermore, both firms have found that ESTAS success has become a powerful recruitment tool.
“Nearly all new candidates note during interviews that they’re drawn to the fact that we’ve earned multiple ESTAS awards,”
says Raynsford.
The leadership teams at both firms recognise the significance of these achievements.
Chris Barry, Business Development Director at Thomas Legal, highlights the unique value of the ESTAS platform:
“The ESTAS stands out as one of the only client-centric and collaborative recognition platforms as it brings together agents, brokers, lawyers, and suppliers through the power of celebrating direct client feedback. We are tremendously proud and shocked to be crowned Best National Conveyancing Office for a whopping three years in a row. Consistency in conveyancing is sadly all too rare, and this achievement certainly goes some way to proving it can be done with the right team.”
Stacey Ballinger, Director at Thomas Legal, adds:
“History has been made at The ESTAS in 2024 for Thomas Legal, and I, for one, am delighted. To lead a team that consistently delivers excellent customer service and, as a result, receives such brilliant client reviews, that makes me so very proud.”
Lloyd Davies, Managing Director of Convey Law, also emphasises the importance of the ESTAS platform:
“We have used the ESTAS Review platform for the best part of a decade as it is the leading, independent client service review platform in the property industry. We have received over 11,000 client reviews through the platform, which has enabled us to measure our performance amongst the best Conveyancing legal practices in the UK and win several ESTAS Client Service Awards. Recognition as an ESTAS Award winner has helped us to increase client instructions, both in relation to referrals from Estate Agents and as a result of our enhanced online profile.”
This ongoing success story underscores the power of the ESTAS platform in fostering a culture of customer-centricity and driving business growth. By providing a platform for genuine client feedback and celebrating those who consistently exceed expectations, ESTAS empowers businesses like Convey Law and Thomas Legal to thrive in a competitive marketplace.
About ESTAS
ESTAS is the UK’s leading customer review platform for the property industry, dedicated to helping estate agents and related businesses build trust and grow through the power of genuine customer feedback. Their mission is to provide the tools and resources necessary for businesses to excel in an increasingly review-driven marketplace.
This article was published by The ESTAS as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.