Total Conveyancing Services (TCS) achieves Legal Eye Quality Standard

Total Conveyancing Services (TCS) achieves Legal Eye Quality Standard

Legal Eye, a subsidiary of the ULS Group, is delighted to announce that North West legal firm Total Conveyancing Services has achieved the Legal Eye Quality Standard (LEQS).

The Legal Eye Quality Standard is recognised to be the first assessment scheme to address those rules and regulations which are over and above the traditional quality standards. The LEQS is awarded to firms who have demonstrated compliance with the Code of Conduct but also with legislation including the E-Commerce Directive, the Bribery Act 2010, the Equality Act 2010 and areas such as referral and fee sharing, publicity and treating customers fairly.

Helen Glaze, Senior Compliance Associate, at Legal Eye says: “It has been an absolute pleasure to work with Edwina, John and the staff at TCS over the last few months. TCS recognises the importance of compliance and understands that it is key to the success of its business. In working with TCS, we were particularly impressed by a number of its client facing documents which explain in plain English the process from start to finish. We are delighted to present TCS with the Legal Eye Quality Standard.”

TCS Compliance Director, John Jones, who is a professional member of the CLC Council, comments: “Compliance has always been important to the firm and is crucial to our planned future growth.”

Managing Director, Nick Chadbourne, who joined the firm in February 2016 says: “It is testimony to the staff at TCS, and in particular John Jones and Edwina Homfray-Davies, our Professional Support Manager, that our compliance is of such a high standard to achieve this recognition. The firm is going through some transformational changes in relation to the customer experience and as such it is reassuring to know that we are at the forefront of the sector in relation to our customers’ security.”

TCS is a member of the Conveyancing Association and is currently celebrating its 10th anniversary. The firm invests heavily in training and development with two of their members of staff shortlisted for the Modern Law ‘Conveyancer of the Year’ and ‘Rising Star’ awards this year, with another shortlisted for ‘Young Conveyancer of the Year’ at the LFS Awards.

(IMAGE – From left to right – Rob Hastie, Finance Director; Edwina Homfray-Davies, Professional Support Manager and Director; John Jones, Compliance Director; Nick Chadbourne, Managing Director.)

This article was submitted to be published by Legal Eye as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer. 

Legal Eye

https://www.legal-eye.co.uk/

 

 

 

 

 

Legal Eye works with law firms to ensure compliance and optimise performance. Their extensive and thorough knowledge of the law and regulations will ensure your law firm is compliant and your processes sound. Files are audited to ensure you are not only complying with the service level agreements you have in place, but very importantly, also the code of conduct.

They provide a documented audit trail which is firstly, a requirement of the code of conduct and secondly, essential for PI Insurance purposes and very often for CQS, Lexcel and other quality accreditations. This provides documented evidence of a proactive approach towards risk management. The advice they offer is clear and practical, and they pride themselves on exceptional customer service and unbeatable work quality.

Services include:

  • Specialist expertise across the full range of regulatory, risk and compliance issues to inform your internal decision making.
  • Additional qualified resource where you simply do not have the time to review your regulatory position or to carry out essential ongoing tasks such as file reviews.
  • An online risk hub –  an online resource centre for law firms. The hub provides a comprehensive bank of resources to help COLPs, COFAs, partners, directors and managers to manage risk. It includes precedent policy and procedure documents and templates, access to online training on a range of risk and compliance topics, and a range of useful materials such as ‘how to’ guides, short videos and articles.
  • Drafting and review of key policies and procedures including the supply of ‘document packs’ to save you time researching and writing documentation.
  • Expert advice on how to comply with up-to-date regulation including the very latest requirements complete with a written set of recommendations.
  • Specialist outsourced complaints  handling service provided by former SRA and LeO officers.
  • Gap analysis of your firm’s policies, processes and procedures as they relate to the Solicitors Accounts Rules (SAR) including the production of a written report summarising the strengths and weaknesses of the current arrangements and detailing recommended next steps and actions to put your firm in an even stronger position.
  • Training on SAR and on anti money laundering (AML) as well as other finance-related training which can be delivered virtually for your firm, face-to-face (subject to government guidance) or online via Legal Eye’s Training Academy.
  • A Standard Procedures Manual to provide a practical and comprehensive roadmap for firms to follow when looking to double check whether the current operating procedures are fit for purpose, setting up a new firm – or arm of a firm – or starting a new finance function from scratch.
  • Experienced advice and support for one-off projects such as achieving quality accreditations or switching regulators.
  • Proven high quality training for fee earners and staff held at your office/s covering essential risk topics such as  Anti Money Laundering, data  protection, cybercrime, conflict of  interest and more.
  • Online training from The Legal Eye Academy – core modules available to all staff at their convenience. Includes built-in auto reminder functionality so that you no longer have to chase staff indi-vidually to complete important training. Your package includes free updates to ensure knowledge is always up to date.
  • Added value updates by email to all your key people covering all the latest updates on risk and compliance.
  • The Legal Eye team includes former solicitors, partners and directors in law firms; former case handlers at regulators such as the Solicitors Regulation Authority and the Legal Ombudsman and experienced risk and compliance professionals.

Contact: Paul Saunder

Tel: 0203 0512 049

Email:  [email protected]

Address
The Old Grammar School
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