STL warns of severe disruption at Local Authorities due to 4 July changes

STL warns of severe disruption at Local Authorities due to 4 July changes

STL announced today that the conveyancing industry should be prepared for severe disruption in Local Authority search services due to the impending changes to CON29 on 4 July.

The delays in returning searches are being caused by a number of factors currently affecting Local Authorities. Many Land Charges departments will close or offer limited service due to the need to upgrade systems to deliver the CON29 changes.  Delays are being compounded as Land Charges staff were also seconded to assist with the EU referendum and by the general reduction in staff due to the pending centralisation of Land Charges Data to the Land Registry.

The majority of Local Authorities have also reported they are encountering a high level of difficulty in sourcing the new data to answer the additional questions. A key example are the new questions regarding Sustainable Drainage Systems (SuDs) as there is no current legislation requiring Local Authorities to keep a record of this data. Therefore, it may not be possible to supply all the answers to the new questions in both Council and Regulated searches. This will result in many ‘Information not available / not yet implemented’ responses.

Alan Thorogood, STL’s CEO stated: “We are working closely with all Local Authorities who are keeping us informed of the delays and disruptions they are facing. In the last 3 days we have received 20 notifications from Local Authorities stating their service will be disrupted in the lead up to 4 July. We expect more notifications as we get closer to 4 July. This has resulted in turnaround times being extended way beyond what was considered to be normal before this change was announced. It is likely this disruption will continue beyond 4 July as Local Authorities attempt to catch up with the back log.

“At STL we are being highly pro-active in keeping our customers informed of the delays in processing orders for Regulated and Council searches. We very much look forward to returning to ‘normal’ turnaround times – but when we can expect that waits to be seen.’

This article was submitted to be published by STL Group as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

STL Group

STL Group is the largest independent property search company in England and Wales. We have been meeting the needs of legal, conveyancing and other property professionals for nearly 40 years, earning a solid and enviable reputation for high quality, fast and reliable service.

As a totally independent search provider, we believe in:

  • building long term relationships with our clients
  • presenting a friendlier and less corporate face
  • offering flexible services tailored to your specific needs – from order and delivery methods through to bespoke search packs
  • providing real, tested solutions that increase efficiency, reduce expenditure and reduce risk

Our services extend throughout England and Wales, from an inpidual home to a large scale residential or commercial development or portfolio.

As a one-stop-shop, we offer a comprehensive range of services including:

  • Land Registry documents
  • local authority searches – as well as providing official searches, we specialise in providing personal searches which subscribe to the Search Code (the ‘gold standard’ for search quality, which is recognised by Government, the CML, BSA and lenders nationwide) and benefit from a £2 million Information Accuracy Indemnity on top of our £8 million PI
  • drainage & water searches – personal and CON29DW
  • environment, flood and mining reports
  • planning and development risk reports
  • utility reports
  • chancel reports

We also offer:

  • Title and legal indemnity insurance
  • EPCs
  • Home Condition Surveys
  • asbestos reports
  • fire risk assessments
  • air conditioning reports and a range of other surveys
  • company searches
  • an anti-money laundering solution

What our clients say about us:

  • “flexible and comprehensive”
  • “they care about our business”
  • “tailor made service”
  • “solid, reliable, trustworthy”
  • “value for money time after time”
  • “helpful and responsive"


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