Customer service awards The ESTAS crowned their winners at the 21st edition of the ceremony at The Grosvenor Hotel, London on Friday in a ceremony attended by 1,000 property professionals from across the UK.
The ESTAS, sponsored for the first time by joint headline partners Reapit & PayProp, sees agents, conveyancers, mortgage brokers and suppliers recognised for customer service excellence and are powered by the ESTAS’ own review platform which gathers customer feedback. The winners are determined purely on verified reviews from customers who are asked a series of questions about the service they have received through the whole moving process.
Addressing the audience, host Phil Spencer, who has been involved since the inception of the event in 2004, said
“What we’ve created goes way beyond the awards. The ESTAS is now a community of likeminded property professionals all focused on one objective – to deliver the best possible service they can time and again for their clients. You’ve all been incredibly brave with your businesses, by joining our community you’ve declared your intentions to provide the highest standards of service and you’re prepared to prove it.”
Firms are recognised by county, regionally and nationally; National Grand Prix Awards were announced for the Best Single Office in the three sectors of agency, conveyancing and mortgage broking.
The Best Conveyancer Award went to Thomas Legal in Gloucester for a record third year running. The best broker title was won by Cooper Associates based in Taunton Somerset. And in agency there were Grand Prix titles for Infinity Property Solutions in Harrow in the tenant category and for the first time since 2015 Stoneshaw Estates in Essex for Landlords. The Grand Prix gold for Best Estate Agent Office was won for the first time by The Property Centre’s Cheltenham office.
A special collaboration category saw Adams Estate Agents with Property Lawyers Bell Lamb & Joynson and Elm Tree Mortgages recognised for their work across agency, broking and conveyancing.
Convey Law scooped Best National Conveyancer title for the first time since 2018 whilst in agency Webbers, who are celebrating their 100 year anniversary, won a group gold award.
Simon Brown, Founder of The ESTAS said
“Moving house is one of the most stressful experiences we all have to deal with in life so finding the right professionals to guide you through the journey is vital. At The ESTAS we put the spotlight on those firms that really are delivering the best customer service in the property sector. The results are based purely on verified customer reviews so the winners really have been judged by the people that matter!”
The official winners lists for the 2024 awards can be found here https://www.theestas.com/estas24-official-winners
