How price transparency helps reach 59% of home movers searching for a conveyancer

How price transparency helps reach 59% of home movers searching for a conveyancer

According to research, 59% of home movers are getting two or more quotes before selecting their conveyancer as clients look to obtain an immediate quote. Therefore, it’s imperative for firms to be able to provide instant quotes at a time that is most convenient to the client.

Rather than the traditional methods of phone calls or face-to-face visits, home movers are now seeking digital channels to find quotes online in the evenings and on the weekends, when they are not at work.

Adam Cheal, Managing Director of Fletcher Longstaff Limited comments “We are all accustomed to being able to find information that helps make a decision, quickly. Fletcher Longstaff have recently implemented Perfect Portal to help prospective clients who visit our website out of hours looking for information and costs of services. August saw a new record for us with over 50% of quotes being procured through the website calculator. For us, it clearly demonstrates that implementing technology that caters for the home mover is no longer optional for firms.”

Research demonstrates that home movers want self-serve information and they expect transparency on all the fees for service before making their decision. This supports further research by the CLC that firms who offer an instant conveyancing quote calculator on their websites convert more visitors than the firms with just a contact phone number or an email address on their websites.

Yvonne Hirons, CEO of Perfect Portal comments, “We can virtually purchase anything online and can track our order using smart devices. Home movers expect the same service experience when they are dealing with a law firm. Figures suggest that when firms are unable to quote immediately, the home mover will move on to a firm who can. Whilst home movers still want expertise, they now expect improved levels of service through technology.”

Yvonne continues, “With CLC and SRA announcing their new regulations regarding price transparency, firms only have three months left to prepare. It is important that firms understand that transparency is more than just price, it’s delivering on home movers’ expectations throughout the process, including expertise.”

Join Perfect Portal’s webinar on September 25, 2018 to learn how your firm can take advantage of every opportunity and provide complete transparency from quote to completion.

This article was published by Perfect Portal as part of their advertising agreement with Today’s Conveyancer.

The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

Perfect Portal

      Perfect Portal: Unlock the Power of Digital | 01704 827 447 Perfect Portal is the award-winning digital onboarding and client-centric solution for law firms. We put the solicitor at the heart of everything we do, our fully branded app supports every area of law with integrated features including:

  • Verification of identity & funds
  • Payment on account
  • E-signatures
  • Online completion of smart forms (TA6, TA10)
  • Chat & document sharing
  • Matter updates
We offer market-leading technology that is continuously evolving to ensure our law firms remain one step ahead of their competitors. Our cloud and app-based secure systems help to drive client engagement, increasing conversion rate, speeding up the transactions whilst ensuring all parties involved are updated on matter progress. We offer market-leading technology that is continuously evolving to ensure our law firms remain one step ahead of their competitors. Reapit integration Perfect Portal connects you and your estate agents seamlessly through Reapit. The Reapit integration connects you with your estate agent effortlessly to improve efficiencies, reduce error and speed up the conveyancing transaction process. Our smart integration with Reapit allows estate agents to generate fee estimates on your behalf, gather TA6 Part 1 information prior to instruction and give you a seamless flow of communication between you and your agents —saving you time and increasing the number of client referrals to your firm. As you know, clients are more likely to choose the law firm recommended by their estate agent.  With Reapit and Perfect Portal working together, agents can send prospects along with key early data directly to you, at the touch of a button. Address: 137 Fylde Road Southport PR9 9XP

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