Land Data has launched its 2026 Local Land Charges Awards for Excellence and is asking Local Authority customers requesting LLC1 and CON29 search enquiries to nominate the Local Land Charges teams in England and Wales that deliver outstanding customer service.
Nominate the team that has impressed you most by rating their performance in four key customer service areas: speed, quality of information, helpfulness and issue resolution. There are four customer satisfaction awards – one for District Councils, one for Metropolitan Councils, one for Unitary Councils and one for London Boroughs.
Click here to nominate a local land charges team. The tick box form means making a nomination takes just a minute, and you’ll be entered into a prize draw to win a Fortnum & Mason Hamper worth up to £200. The closing date for entries is 12th December 2025.
Ian Hughes is Principal Development Manager at the Mining Remediation Authority, which supports this award. He said:
“We are delighted to support the Customer Satisfaction Award once again, which shines a spotlight on the vital role Local Land Charges teams play in the home buying and selling process. These teams are often unsung heroes, providing accurate information quickly and reliably to underpin the biggest decision and purchase many people will ever make. Recognising their commitment to excellent customer service is not only well deserved, it also helps raise standards across the whole sector.”
Speed of search turnarounds, a key measure for this award, is of vital importance to all house purchases and a key measure of customer satisfaction. According to NLIS Hub figures for July 2025, 77% of Local Authorities in England and Wales take 10 days or less to return searches, the target set by Government. Many searches are turned around in a day or two.
Nicki Rowe, Land Charges Officer at Dudley Metropolitan Borough Council, winners of the Customer Satisfaction Award, Metropolitan District category in 2025, said of their win:
“It means a great deal to us to be recognised by the very people who are our priority: our customers. It also puts Dudley Council in the spotlight for positive reasons! Thank you to all our customers for taking the time to vote for us.”
A Local Land Charges Officer at Hillingdon London Borough Council said of their 2025 win in the London Borough category:
“Winning the Customer Satisfaction Award is a huge honour for the team at Hillingdon. We take pride in devoting ourselves to our residents and delivering the best service we can. It’s wonderful for the team’s efforts to be acknowledged in this way.”
The Excellence Awards will be presented at the 2026 Local Land Charges Training and Development Event.
This article was submitted by Land Data as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.
