Moneypenny signs on as latest Thomson Reuters Elite Alliance Partner

Moneypenny signs on as latest Thomson Reuters Elite Alliance Partner

Thomson Reuters Elite announced yesterday that Moneypenny, an outsourced switchboard provider for businesses throughout the UK, has become an Alliance partner.

Moneypenny is a professional 24-hour telephone answering service experienced in looking after calls for the legal sector.

Whether Elite clients need 24-hour support for an in-house team, a fully outsourced switchboard solution, or ensured business continuity, Moneypenny provides receptionists that can help.

Endorsed by the Law Society, which represents solicitors in England and Wales, Moneypenny leads the market with regard to service levels, quality of staff, and innovation.

The company’s receptionists manage calls for law firms of all sizes, supporting existing teams, and providing fully outsourced telephone reception.

Moneypenny receptionists put calls through to clients’ direct dials, mobile phones, and even home phones, while messages can be forwarded via email or SMS.

With Moneypenny, Elite clients have their telephone switchboards staffed at all times, and callers feel as if they are speaking to another well-informed and exceptionally capable member of the in-house team.

Moneypenny is proven to improve the client experience and reduce costs, guaranteeing that every call and every business opportunity is captured, 24 hours a day.

“We are thrilled that Thomson Reuters Elite has recognized Moneypenny’s position as the market leader in our industry,” said Moneypenny Commercial Director Joanna Swash.

“We provide Elite clients with world-class support, amazing technology, and exhaustive business continuity plans to look after calls with the same care and confidentiality as if they are our own.

"This even includes flying experienced Moneypenny Receptionists out to New Zealand to look after UK overnight calls during daylight hours.

"All this means we can say with confidence that our telephone answering solutions are completely seamless, economic and scalable, achieving all that an in-house switchboard does and more.”

The Thomson Reuters Elite Global Strategic Alliance Program provides a one-stop global marketplace that fosters cooperation, streamlines the buy-sell cycle and helps all involved achieve a competitive edge.

Elite partners are experienced technology, services and consulting organisations ready to innovate, collaborate and help our clients solve their most pressing business challenges.


Over 1,000 law firms, including 65 of the Top 200, trust Moneypenny’s 55-strong team of legal receptionists to handle the calls and live chat they can’t get to. Our flexible support is allowing firms of all shapes and sizes, from sole practitioners to the Magic Circle, to ensure every lead is captured in the most cost-effective way possible. 

Moneypenny Receptionists get to know your firm, handling calls and chats exactly as if based in your office. They are on hand either all of the time, or during peak times when your staffing levels are low. 

If you need someone to make outbound calls on your behalf, Moneypenny Receptionists can do this too. They’ll pre-qualify leads or arrange and follow up on appointments, leaving your team able to prioritise valuable opportunities first.

  • Only pay for support when you need it
  • Focus on what you do best
  • Deliver outstanding service
  • Stay resilient now and over the months ahead

Telephone Answering

1 in 10 calls to a law firm is a brand new business enquiry. Make sure you are not letting any opportunities slip through the net.

Telephone Answering for law firms >

Live Chat

41% of chats generate a new enquiry. Vastly improve the ROI of your website and capture more leads with Live Chat.

Live Chat for law firms >

Outbound Calling

The ultimate way to generate more and better quality leads. Trained Moneypenny Receptionists will nurture leads to the point of conversion, leaving your in-house team free to focus on delivering their expertise.

Outbound Calling for law firms >

Don’t just take our word for it. Discover the ways we help law firms just like yours >

Experience Moneypenny for FREE

Put our award-winning services to the test. With no set-up fees or ongoing commitment, you could be briefing your Moneypenny Receptionist today. 

Get your quote >

Key Services

Key Contact

Bernadette Bennett - Head of Legal Sector
T: 0333 202 1005
E: [email protected]
LinkedIn: Bernadette Bennett


Western Gateway
LL14 7ZB

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