Minerva, the legal technology platform trusted by law firms across the UK, announces the launch of its new client-facing app giving law firms a fully branded, intuitive digital experience for their clients, available on any device.
The legal sector has long lagged behind other professional services in its digital client experience. Minerva has always led from the front with its award winning and established secure web platform. This same experience and platform is now available as a native app for both iOS and Android giving law firms a flexible, fully branded customisable environment, complete with firm details and immediate connectivity to their clients.
For those clients, they are provided with a secure digital gateway to their law firm. Real time progress updates, and 24/7 access across all practice areas meaning they stay connected throughout their legal journey.
One platform. Every matter. Your brand.
Central to the Minerva proposition is the ability for firms to have their own branded and fully customised version of the platform, meaning clients experience their law firm’s identity at every touchpoint, reinforcing trust and continuity and confidence from instruction through to completion.
“The app isn’t a separate product bolted onto the side of our platform. It’s Minerva, accessible wherever and however your client wants to engage with their matter. The same secure, intelligent platform, in the palm of their hand.” Mike Walker, chief product and technology officer
The Minerva App has been designed to simplify legal matters for clients; keeping them informed and in control, from the very start. Key features include:
- Milestone tracking – an intuitive timeline gives clients real-time visibility of their matter. What is happening, what will happen and what comes next.
- Notes and communication – a single, secure location for important details, reminders and solicitor updates.
- Digital forms –clients complete and submit a wide range of legal forms directly in the app, including matter-specific questionnaires, client instruction forms, and Law Society–licensed documents, eliminating printing, scanning, and emailing.
- Secure ID verification – compliant, straightforward ID submission tool built into the onboarding journey.
- Encrypted payments – deposit fees and disbursements paid securely through an encrypted payment platform, with complete confidence.
Behind the client-facing experience, Minerva’s workflow automation keeps things moving, and admin minimal, for both fee earners and clients. When a client completes an onboarding questionnaire, for example, an ID verification check is automatically triggered, removing a routine but time-consuming task from the firm’s to-do list.
The platform also provides smart prompting for cross-service opportunities, customisable and bespoke to the law firm this could something like including an integrated pathway into Wills and Estate planning, enabling firms to introduce relevant, timely services without a separate outreach process.
Designed around the client journey
Minerva’s development has been guided by a clear objective: to make the legal process feel clearer and more collaborative for law firms and their clients. Research consistently shows that client satisfaction in legal services correlates strongly with perceived communication quality. By giving clients direct access to their matter, in real time, Minerva addresses one of the sector’s most persistent pain points. The launch of the app extends this mission further; meeting clients on the device they use most, rather than asking them to adapt to the firm’s preferred communication method.
“Law firms have always put their clients first; the technology they use should do the same. We started from a simple question: what would it look like if a law firm’s clients had the same quality of digital experience as they do with their bank? The Minerva App is our answer to that. It’s a meaningful step change, and not just for the firms we work with, but for all the clients our law firms work with too.”
Ben Mills, Chief Commercial Officer, Minerva
Availability
The Minerva App is available now. Law firms can enquire about activating a branded version of the platform by contacting hello@lawfirmservices.co.uk or visiting www.minervaportal.com
You can view a example walkthrough here – https://www.minervaportal.com/solution/minerva-app/
