Legal Secretary takes a tablet from PSG

Legal Secretary takes a tablet from PSG

Legal Secretary Emma Hanson of Sheffield based law firm PM Law, was this week announced as the winner of an ipad mini in the PSG Customer Service Questionnaire prize draw. 
Emma has worked in conveyancing for over 9 years for various firms in and around Sheffield. Whenever she has changed her place of work she has taken PSG as her preferred search provider with her.
Emma said on receiving her prize “ I was so surprised, I never win anything. So when Jo from the PSG Sheffield office rang me to give me the news I nearly fell off my chair” 
Jo Hudson, Director of PSG Sheffield said, “When head office contacted me to tell me Emma had won, I was delighted. Emma has been a long standing client and a huge advocate for our services in Sheffield, I am really pleased for her”.
Emma was presented with her prize by PSG’s, Head of Sales, Robin Wells.
The Customer Service Questionnaire asked clients questions about products, services, ease of ordering and future developments.
Survey Highlights

100% of clients ordering searches said they would recommend PSG to another Solicitor or Conveyancer

99% of clients rated their local PSG Office as Good or Excellent for:

  • Quality of products
  • Service
  • Ease of Ordering
More than 50% of clients now order online via www.psgconnect.co.uk
And of those ordering online 91% rated their overall satisfaction with the system as good or excellent.
Andrea Glover, Managing Director at PSG, said… “We have seen improvements in results from last year’s survey, which is really encouraging.  However, there is always room for improvement and we take the results of our surveys very seriously and feed these into our service and product development plans.  I’d like to thank all our customers who took the time to take part in the survey and offer my personal congratulations to Emma”.

PSG

http://www.psgconnect.co.uk

Since 1997, PSG has been a leading provider of quality conveyancing searches in England and Wales. During that time, we’ve embraced technological advances to develop a service that provides property professionals with a complete conveyancing support package.

Our range of products and services has grown with the demands of the industry and alongside our traditional search service providing searches for both residential and commercial transactions, we also offer Title and Legal Indemnity Insurance policies, Risk Management Products, Quotation & Referral and Case Management solutions.

Over 1,000 firms every month trust PSG’s people and technology to deliver a first class service. Our network of 50 local offices across the country have the expertise and experience to deliver the searches and reports you need, when you want them and in a format that suits you.

Our online ordering platform PSG Connect features a range of tools designed to streamline your workflows, allowing you more time to focus on other areas of the property transaction.

  • Advanced mapping system
  • Search alerts
  • Track and Trace facility

Our highly skilled staff are dedicated to delivering a professional and friendly service, and our in house search training accreditation scheme ensures that our clients have access to a local expert throughout the conveyancing process.

PSG subscribes to the Search Code and is an executive member of the Council of Property Search Organisations (CoPSO).


Contact: Stephen Murray

Tel: 01226 246644

Email: [email protected]

Address
6 Great Cliffe Court
Great Cliffe Road
Barnsley
S75 3SP

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