Legal Eye backs new conveyancer customer service awards!

Legal Eye backs new conveyancer customer service awards!

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch by The ESTAS Group.The ESTAS Group already runs the largest national customer feedback scheme and awards for estate agents which is now in its 14th year.  The awards are unique in the industry, rating firms based on data received from an online survey submitted by customers who have experienced a complete service from the firm in question. The feedback and award scheme is already backed by the Conveyancing Association, The Society of Licensed Conveyancers, Bold Legal Group and SolicitorsJournal.  The headline sponsor is SearchFlow the market leading provider of conveyancing search solutions in the UK.

Simon Brown, Founder of The ESTAS said: “The ESTAS Awards are unique as winners are selected purely on customer feedback so they provide a kite mark of excellent service for any property professional involved in the home moving process.  We believe the time is right to launch a dedicated scheme for conveyancers and the support we have received has underlined our belief that there is a real desire from the sector to embrace these awards.  It’s also fantastic that a company of Legal Eye’s stature is on board as one of our ESTAS Partners in our first year.”

Paul Saunders, Managing Director at Legal eye said: “As legal compliance and best practice specialists, combined with a 7-year history of working with some of the largest conveyancers in the sector, we are delighted to be supporting The ESTAS. Best practice and customer service go hand in hand which is why we are particularly pleased to be involved in the inaugural ESTAS Conveyancer Awards.”

Entry to the awards are now open and there are categories for single branch firms, regional groups and national firms.  Benefits to conveyancers start as soon as they register with a range of marketing tools including a service themed social media campaign and customer feedback reports.  The inaugural awards ceremony will take place on Friday 20th October at the Grosvenor House, Park Lane London.  The event will be hosted by The ESTAS brand ambassador Phil Spencer.

Spencer, the UK’s best loved TV Property Expert said: “Taking part in The ESTAS sets firms apart from their competitors.  It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and keen to listen to feedback.  The ESTAS help firms to focus on service levels and raise standards across the property sector that we all work in.”

For more information and how to enter go to

This article was submitted to be published by Legal Eye as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

Legal Eye






Legal Eye works with law firms to ensure compliance and optimise performance. Their extensive and thorough knowledge of the law and regulations will ensure your law firm is compliant and your processes sound. Files are audited to ensure you are not only complying with the service level agreements you have in place, but very importantly, also the code of conduct.

They provide a documented audit trail which is firstly, a requirement of the code of conduct and secondly, essential for PI Insurance purposes and very often for CQS, Lexcel and other quality accreditations. This provides documented evidence of a proactive approach towards risk management. The advice they offer is clear and practical, and they pride themselves on exceptional customer service and unbeatable work quality.

Services include:

  • Specialist expertise across the full range of regulatory, risk and compliance issues to inform your internal decision making.
  • Additional qualified resource where you simply do not have the time to review your regulatory position or to carry out essential ongoing tasks such as file reviews.
  • An online risk hub –  an online resource centre for law firms. The hub provides a comprehensive bank of resources to help COLPs, COFAs, partners, directors and managers to manage risk. It includes precedent policy and procedure documents and templates, access to online training on a range of risk and compliance topics, and a range of useful materials such as ‘how to’ guides, short videos and articles.
  • Drafting and review of key policies and procedures including the supply of ‘document packs’ to save you time researching and writing documentation.
  • Expert advice on how to comply with up-to-date regulation including the very latest requirements complete with a written set of recommendations.
  • Specialist outsourced complaints  handling service provided by former SRA and LeO officers.
  • Gap analysis of your firm’s policies, processes and procedures as they relate to the Solicitors Accounts Rules (SAR) including the production of a written report summarising the strengths and weaknesses of the current arrangements and detailing recommended next steps and actions to put your firm in an even stronger position.
  • Training on SAR and on anti money laundering (AML) as well as other finance-related training which can be delivered virtually for your firm, face-to-face (subject to government guidance) or online via Legal Eye’s Training Academy.
  • A Standard Procedures Manual to provide a practical and comprehensive roadmap for firms to follow when looking to double check whether the current operating procedures are fit for purpose, setting up a new firm – or arm of a firm – or starting a new finance function from scratch.
  • Experienced advice and support for one-off projects such as achieving quality accreditations or switching regulators.
  • Proven high quality training for fee earners and staff held at your office/s covering essential risk topics such as  Anti Money Laundering, data  protection, cybercrime, conflict of  interest and more.
  • Online training from The Legal Eye Academy – core modules available to all staff at their convenience. Includes built-in auto reminder functionality so that you no longer have to chase staff indi-vidually to complete important training. Your package includes free updates to ensure knowledge is always up to date.
  • Added value updates by email to all your key people covering all the latest updates on risk and compliance.
  • The Legal Eye team includes former solicitors, partners and directors in law firms; former case handlers at regulators such as the Solicitors Regulation Authority and the Legal Ombudsman and experienced risk and compliance professionals.

Contact: Paul Saunder

Tel: 0203 0512 049

Email:  [email protected]

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