Legal Eye announces results from their first customer satisfaction survey

Legal Eye announces results from their first customer satisfaction survey

Legal Eye, the leading national law firm compliance experts today announced the results of their inaugural customer satisfaction survey. 
Legal Eye customers were surveyed by telephone to determine how satisfied they were with the service provided by Legal Eye. The findings showed that 93% of law firms who were surveyed were found to be delighted/happy with the service provided.
9 out of 10 Legal Eye customers would recommend Legal Eye’s compliance services.
Jaunita Gobby, Director, Legal Eye said “Customer satisfaction is at the core of everything we do at Legal Eye which is why we have implemented this regular survey. We are delighted with the results which prove that we are a trusted supplier who our customers are comfortable to recommend to fellow law firms.”
Clients specifically commented that they liked the technical expertise, the thoroughness of the approach and the practical support in the implementation of the changes and new processes / policies.  
Bryan & Mercer commented “Jaunita and Legal Eye are brilliant for us.  We are so confident of the service that they provide that we have already recommended them to other law firms.”
Michael Ivor-Jones at Frederic Hall said “Legal Eye provided a complete service, took any problems and found resolutions and implemented strategies.  We would definitely recommend law firms get in touch with Legal Eye.”
Lisa Wills of John M Lewis & Co, Licensed Conveyancers, commented “It isn’t just the fact that Legal Eye tell us what we need to do.  They will put something together for us and instead of us being left not knowing what to do the precedents were tweaked to suit us.  We were also given the details of how to put things together (e.g. updates required for the policies, registers and plans).  Legal Eye has been fantastic and I am excited about getting to the end and being accredited with the Legal Eye Quality Standard.”

Legal Eye

https://www.legal-eye.co.uk/

Legal Eye works with law firms to ensure compliance and optimise performance. Their extensive and thorough knowledge of the law and regulations will ensure your law firm is compliant and your processes sound. Files are audited to ensure you are not only complying with the service level agreements you have in place, but very importantly, also the code of conduct.

They provide a documented audit trail which is firstly, a requirement of the code of conduct and secondly, essential for PI Insurance purposes and very often for CQS, Lexcel and other quality accreditations. This provides documented evidence of a proactive approach towards risk management. The advice they offer is clear and practical, and they pride themselves on exceptional customer service and unbeatable work quality.

Services include:

  • Specialist expertise across the full range of regulatory, risk and compliance issues to inform your internal decision making.
  • Additional qualified resource where you simply do not have the time to review your regulatory position or to carry out essential ongoing tasks such as file reviews.
  • An online risk hub –  an online resource centre for law firms. The hub provides a comprehensive bank of resources to help COLPs, COFAs, partners, directors and managers to manage risk. It includes precedent policy and procedure documents and templates, access to online training on a range of risk and compliance topics, and a range of useful materials such as ‘how to’ guides, short videos and articles.
  • Drafting and review of key policies and procedures including the supply of ‘document packs’ to save you time researching and writing documentation.
  • Expert advice on how to comply with up-to-date regulation including the very latest requirements complete with a written set of recommendations.
  • Specialist outsourced complaints  handling service provided by former SRA and LeO officers.
  • Gap analysis of your firm’s policies, processes and procedures as they relate to the Solicitors Accounts Rules (SAR) including the production of a written report summarising the strengths and weaknesses of the current arrangements and detailing recommended next steps and actions to put your firm in an even stronger position.
  • Training on SAR and on anti money laundering (AML) as well as other finance-related training which can be delivered virtually for your firm, face-to-face (subject to government guidance) or online via Legal Eye’s Training Academy.
  • A Standard Procedures Manual to provide a practical and comprehensive roadmap for firms to follow when looking to double check whether the current operating procedures are fit for purpose, setting up a new firm – or arm of a firm – or starting a new finance function from scratch.
  • Experienced advice and support for one-off projects such as achieving quality accreditations or switching regulators.
  • Proven high quality training for fee earners and staff held at your office/s covering essential risk topics such as  Anti Money Laundering, data  protection, cybercrime, conflict of  interest and more.
  • Online training from The Legal Eye Academy – core modules available to all staff at their convenience. Includes built-in auto reminder functionality so that you no longer have to chase staff indi-vidually to complete important training. Your package includes free updates to ensure knowledge is always up to date.
  • Added value updates by email to all your key people covering all the latest updates on risk and compliance.

The Legal Eye team includes former solicitors, partners and directors in law firms; former case handlers at regulators such as the Solicitors Regulation Authority and the Legal Ombudsman and experienced risk and compliance professionals.


Contact: Paul Saunder

Tel: 0203 0512 049

Email:  [email protected]

Address
The Old Grammar School
Church Road
Thame
Oxfordshire
OX9 3AJ

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